Head-to-Head Specification Audit
Zoho CRM vs Veeva Systems
CRM for SMB — Africa & India Focused · South Africa
Specification Matrix
| Metric | Zoho CRM | Veeva Systems |
|---|---|---|
| Starting Price | $14/mo | Custom pricing |
| API Rate Limit | 100 req/minTie | 100 req/minTie |
| Target Country | South Africa | Global |
| Category | CRM | Healthcare Software |
| Compliance (vendor-stated) | GDPR, POPIA, SOC2 | FDA-21CFR11, GDPR, SOC2, ISO27001, GxP |
| Hosting Regions | US-East, EU-West, IN-Central | US-East, EU-West, AP-Southeast |
| Native Integrations | 6 listedBetter | 5 listed |
Zoho CRM — Key Specs
Vendor-stated- ✓Best value CRM for South African companies — ZAR pricing available
- ✓Zia AI: sales predictions, anomaly detection, next best time to contact
- ✓POPIA-compliant: data residency and DPA options for ZA companies
- ✓Free tier: 3 users, core CRM features
Veeva Systems — Key Specs
Vendor-stated- ✓Dominant in pharmaceutical commercial operations — 80%+ of top 20 pharma
- ✓FDA 21 CFR Part 11 compliant electronic records
- ✓Veeva AI (Einstein) for CRM with full audit trail
- ✓Global data residency in EU, US, APAC
Frequently Asked Questions
Which is lower-priced, Zoho CRM or Veeva Systems?+
Veeva Systems uses custom pricing. Zoho CRM starts at $14/mo. Contact Veeva Systems directly for a quote.
Which compliance frameworks do Zoho CRM and Veeva Systems list?+
Both list GDPR, SOC2 in their vendor documentation. Zoho CRM additionally lists POPIA. Veeva Systems additionally lists FDA-21CFR11, ISO27001, GxP. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Does Zoho CRM or Veeva Systems list POPIA as a supported compliance framework?+
Zoho CRM lists POPIA (Protection of Personal Information Act) as a supported compliance framework per its vendor documentation. VektorIndex has not independently verified this claim. South African organisations should request the vendor's current Data Processing Agreement and confirm data residency settings before processing personal information. Veeva Systems does not list POPIA as a supported compliance framework in its public documentation. Contact the vendor to confirm their position before processing South African personal information.
Which has a higher documented API rate limit — Zoho CRM or Veeva Systems?+
Both Zoho CRM and Veeva Systems have the same documented API rate limit of 100 requests per minute. Verify current limits on each vendor's developer documentation.
Which data hosting regions do Zoho CRM and Veeva Systems support?+
Zoho CRM lists hosting regions: US-East, EU-West, IN-Central. Veeva Systems lists hosting regions: US-East, EU-West, AP-Southeast. For data residency requirements in South Africa, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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