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Head-to-Head Specification Audit
Zoho CRM vs Make
CRM for SMB — Africa & India Focused · South Africa
Specification Matrix
| Metric | Zoho CRM | Make |
|---|---|---|
| Starting Price | $14/mo | $9/moBetter |
| API Rate Limit | 100 req/min | N/A |
| Target Country | South Africa | Global |
| Category | CRM | Workflow Automation |
| Compliance | GDPR, POPIA, SOC2 | GDPR, SOC2 |
| Hosting Regions | US-East, EU-West, IN-Central | EU |
| Native Integrations | 6 listed | 7 listedBetter |
Zoho CRM — Key Specs
- ✓Best value CRM for South African companies — ZAR pricing available
- ✓Zia AI: sales predictions, anomaly detection, next best time to contact
- ✓POPIA-compliant: data residency and DPA options for ZA companies
- ✓Free tier: 3 users, core CRM features
Make — Key Specs
- ✓Visual scenario builder handles complex branching logic not possible in Zapier
- ✓10,000 operations/month on Free tier vs Zapier's 100 tasks
- ✓HTTP/SOAP module enables direct API calls to any endpoint without a connector
- ✓Real-time trigger execution — no polling delays unlike Zapier free tier
Frequently Asked Questions
What is cheaper, Zoho CRM or Make?+
Make starts at $9/mo, which is lower than Zoho CRM at $14/mo.
Which tool is better for compliance — Zoho CRM or Make?+
Both support GDPR, SOC2. Zoho CRM additionally supports POPIA.
Is Zoho CRM or Make compliant with South Africa's POPIA?+
Zoho CRM supports POPIA compliance. Make does not list POPIA as a supported framework.
Which tool is better suited for South Africa?+
Zoho CRM is evaluated for CRM for SMB — Africa & India Focused in South Africa with hosting regions: US-East, EU-West, IN-Central. Make has hosting regions: EU. For data residency in South Africa, check each vendor's data processing agreements.
Data last verified: 26 June 2026
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