Head-to-Head Specification Audit
Zendesk vs Holm Security
SaaS & E-Commerce Companies · Global
NIS2 Cybersecurity Compliance
Holm Security
Critical Infrastructure & Mid-Market IT · European Union
Visit Holm Security →Specification Matrix
| Metric | Zendesk | Holm Security |
|---|---|---|
| Starting Price | $19/mo | Custom pricing |
| API Rate Limit | 200 req/minBetter | 60 req/min |
| Target Country | Global | European Union |
| Category | Customer Support | NIS2 Cybersecurity Compliance |
| Compliance (vendor-stated) | CCPA, GDPR, HIPAA, ISO27001, SOC2 | NIS2, ISO 27001, GDPR, CIS Controls, DORA |
| Hosting Regions | US-East, EU-West, AP-Southeast, AU-East | EU-North, EU-West |
| Native Integrations | 7 listedBetter | 4 listed |
Zendesk — Key Specs
Vendor-stated- ✓Omnichannel ticketing: email, chat, voice, WhatsApp, and social in one queue
- ✓AI-powered auto-reply resolves up to 30% of tickets without a human agent
- ✓CSAT scoring and SLA management built into all paid plans
- ✓Marketplace has 1,200+ certified integrations including Salesforce and Shopify
Holm Security — Key Specs
Vendor-stated- ✓First vulnerability management platform with NIS2 compliance module
- ✓Combined network + web app + API scanning in one platform
- ✓Automated NIS2 Article 21 risk assessment reports
- ✓Continuous monitoring with 24-hour incident detection SLA
- ✓Swedish-headquartered — native EU data residency
Frequently Asked Questions
Which is lower-priced, Zendesk or Holm Security?+
Holm Security uses custom pricing. Zendesk starts at $19/mo. Contact Holm Security directly for a quote.
Which compliance frameworks do Zendesk and Holm Security list?+
Both list GDPR in their vendor documentation. Zendesk additionally lists CCPA, HIPAA, ISO27001, SOC2. Holm Security additionally lists NIS2, ISO 27001, CIS Controls, DORA. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Which has a higher documented API rate limit — Zendesk or Holm Security?+
Zendesk has a higher documented API rate limit at 200 req/min versus Holm Security at 60 req/min.
Which data hosting regions do Zendesk and Holm Security support?+
Zendesk lists hosting regions: US-East, EU-West, AP-Southeast, AU-East. Holm Security lists hosting regions: EU-North, EU-West. For data residency requirements in Global, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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