Head-to-Head Specification Audit
Holm Security vs Zendesk
Critical Infrastructure & Mid-Market IT · European Union
NIS2 Cybersecurity Compliance
Holm Security
Critical Infrastructure & Mid-Market IT · European Union
Visit Holm Security →Specification Matrix
| Metric | Holm Security | Zendesk |
|---|---|---|
| Starting Price | Custom pricing | $19/mo |
| API Rate Limit | 60 req/min | 200 req/minBetter |
| Target Country | European Union | Global |
| Category | NIS2 Cybersecurity Compliance | Customer Support |
| Compliance (vendor-stated) | NIS2, ISO 27001, GDPR, CIS Controls, DORA | CCPA, GDPR, HIPAA, ISO27001, SOC2 |
| Hosting Regions | EU-North, EU-West | US-East, US-West, EU-West, AP-Southeast, AU-East |
| Native Integrations | 4 listed | 6 listedBetter |
Holm Security — Key Specs
Vendor-stated- ✓First vulnerability management platform with NIS2 compliance module
- ✓Combined network + web app + API scanning in one platform
- ✓Automated NIS2 Article 21 risk assessment reports
- ✓Continuous monitoring with 24-hour incident detection SLA
- ✓Swedish-headquartered — native EU data residency
Zendesk — Key Specs
Vendor-stated- ✓Industry standard for enterprise customer support — 100,000+ businesses
- ✓AI Agents handle tier-1 support automatically — deflects 40%+ of tickets
- ✓Sunshine Platform allows custom CRM objects and workflows
- ✓Marketplace with 1,500+ apps and integrations
Frequently Asked Questions
Which is lower-priced, Holm Security or Zendesk?+
Holm Security uses custom pricing. Zendesk starts at $19/mo. Contact Holm Security directly for a quote.
Which compliance frameworks do Holm Security and Zendesk list?+
Both list GDPR in their vendor documentation. Holm Security additionally lists NIS2, ISO 27001, CIS Controls, DORA. Zendesk additionally lists CCPA, HIPAA, ISO27001, SOC2. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Which has a higher documented API rate limit — Holm Security or Zendesk?+
Zendesk has a higher documented API rate limit at 200 req/min versus Holm Security at 60 req/min.
Which data hosting regions do Holm Security and Zendesk support?+
Holm Security lists hosting regions: EU-North, EU-West. Zendesk lists hosting regions: US-East, US-West, EU-West, AP-Southeast, AU-East. For data residency requirements in European Union, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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