Head-to-Head Specification Audit
Tenable One vs Zendesk
Enterprise Security Operations · Global
Specification Matrix
| Metric | Tenable One | Zendesk |
|---|---|---|
| Starting Price | Custom pricing | $19/mo |
| API Rate Limit | 300 req/minBetter | 200 req/min |
| Target Country | Global | Global |
| Category | NIS2 Cybersecurity Compliance | Customer Support |
| Compliance (vendor-stated) | NIS2, DORA, ISO 27001, SOC2, CIS Controls, NIST CSF | CCPA, GDPR, HIPAA, ISO27001, SOC2 |
| Hosting Regions | US-East, EU-West, AP-Southeast | US-East, US-West, EU-West, AP-Southeast, AU-East |
| Native Integrations | 5 listed | 6 listedBetter |
Tenable One — Key Specs
Vendor-stated- ✓44,000+ customers globally — largest vulnerability management install base
- ✓Covers OT/ICS systems — critical for NIS2 essential services
- ✓AI-powered attack path analysis predicts what attackers will target next
- ✓Pre-built NIS2 and DORA compliance dashboards
- ✓Integrates with 200+ security tools
Zendesk — Key Specs
Vendor-stated- ✓Industry standard for enterprise customer support — 100,000+ businesses
- ✓AI Agents handle tier-1 support automatically — deflects 40%+ of tickets
- ✓Sunshine Platform allows custom CRM objects and workflows
- ✓Marketplace with 1,500+ apps and integrations
Frequently Asked Questions
Which is lower-priced, Tenable One or Zendesk?+
Tenable One uses custom pricing. Zendesk starts at $19/mo. Contact Tenable One directly for a quote.
Which compliance frameworks do Tenable One and Zendesk list?+
Both list SOC2 in their vendor documentation. Tenable One additionally lists NIS2, DORA, ISO 27001, CIS Controls, NIST CSF. Zendesk additionally lists CCPA, GDPR, HIPAA, ISO27001. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Which has a higher documented API rate limit — Tenable One or Zendesk?+
Tenable One has a higher documented API rate limit at 300 req/min versus Zendesk at 200 req/min.
Which data hosting regions do Tenable One and Zendesk support?+
Tenable One lists hosting regions: US-East, EU-West, AP-Southeast. Zendesk lists hosting regions: US-East, US-West, EU-West, AP-Southeast, AU-East. For data residency requirements in Global, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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