Head-to-Head Specification Audit
Zendesk vs Salesforce
Mid-Market & Enterprise Support Teams · Global
Specification Matrix
| Metric | Zendesk | Salesforce |
|---|---|---|
| Starting Price | $55/mo | $25/moBetter |
| API Rate Limit | 200 req/min | 1000 req/minBetter |
| Target Country | Global | Global |
| Category | Customer Support | CRM |
| Compliance | GDPR, SOC2, HIPAA, ISO27001, CCPA | GDPR, CCPA, POPIA, SOC2, ISO27001, FedRAMP |
| Hosting Regions | US-East, US-West, EU-West, AP-Southeast, AU-East | US-East, EU-West, AP-Southeast, AU-East |
| Native Integrations | 6 listed | 7 listedBetter |
Zendesk — Key Specs
- ✓Industry standard for enterprise customer support — 100,000+ businesses
- ✓AI Agents handle tier-1 support automatically — deflects 40%+ of tickets
- ✓Sunshine Platform allows custom CRM objects and workflows
- ✓Marketplace with 1,500+ apps and integrations
Salesforce — Key Specs
- ✓Einstein AI forecasting surfaces at-risk deals before they slip
- ✓AppExchange has 7,000+ certified B2B integrations
- ✓POPIA and GDPR data governance controls built into Org settings
- ✓Customisable objects and flows handle any sales process complexity
Frequently Asked Questions
What is cheaper, Zendesk or Salesforce?+
Salesforce starts at $25/mo, which is lower than Zendesk at $55/mo.
Which tool is better for compliance — Zendesk or Salesforce?+
Both support GDPR, SOC2, ISO27001, CCPA. Zendesk additionally supports HIPAA. Salesforce additionally supports POPIA, FedRAMP.
Is Zendesk or Salesforce compliant with South Africa's POPIA?+
Salesforce supports POPIA compliance. Zendesk does not list POPIA as a supported framework.
Which has a higher API rate limit — Zendesk or Salesforce?+
Salesforce has a higher API rate limit at 1000 requests per minute. Zendesk: 200 req/min. Salesforce: 1000 req/min.
Which tool is better suited for Global?+
Zendesk is evaluated for Mid-Market & Enterprise Support Teams in Global with hosting regions: US-East, US-West, EU-West, AP-Southeast, AU-East. Salesforce has hosting regions: US-East, EU-West, AP-Southeast, AU-East. For data residency in Global, check each vendor's data processing agreements.
Data last verified: 10 July 2026
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