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Head-to-Head Specification Audit
Zendesk vs Zendesk
Mid-Market & Enterprise Support Teams · Global
Specification Matrix
| Metric | Zendesk | Zendesk |
|---|---|---|
| Starting Price | $55/mo | $19/moBetter |
| API Rate Limit | 200 req/minBetter | 200 req/min |
| Target Country | Global | Global |
| Category | Customer Support | Customer Support |
| Compliance | GDPR, SOC2, HIPAA, ISO27001, CCPA | GDPR, CCPA, SOC2, HIPAA, ISO27001 |
| Hosting Regions | US-East, US-West, EU-West, AP-Southeast, AU-East | US-East, EU-West, AP-Southeast, AU-East |
| Native Integrations | 6 listed | 7 listedBetter |
Zendesk — Key Specs
- ✓Industry standard for enterprise customer support — 100,000+ businesses
- ✓AI Agents handle tier-1 support automatically — deflects 40%+ of tickets
- ✓Sunshine Platform allows custom CRM objects and workflows
- ✓Marketplace with 1,500+ apps and integrations
Zendesk — Key Specs
- ✓Omnichannel ticketing: email, chat, voice, WhatsApp, and social in one queue
- ✓AI-powered auto-reply resolves up to 30% of tickets without a human agent
- ✓CSAT scoring and SLA management built into all paid plans
- ✓Marketplace has 1,200+ certified integrations including Salesforce and Shopify
Frequently Asked Questions
What is cheaper, Zendesk or Zendesk?+
Zendesk starts at $19/mo, which is lower than Zendesk at $55/mo.
Which tool is better for compliance — Zendesk or Zendesk?+
Both support GDPR, SOC2, HIPAA, ISO27001, CCPA.
Which has a higher API rate limit — Zendesk or Zendesk?+
Zendesk has a higher API rate limit at 200 requests per minute. Zendesk: 200 req/min. Zendesk: 200 req/min.
Which tool is better suited for Global?+
Zendesk is evaluated for Mid-Market & Enterprise Support Teams in Global with hosting regions: US-East, US-West, EU-West, AP-Southeast, AU-East. Zendesk has hosting regions: US-East, EU-West, AP-Southeast, AU-East. For data residency in Global, check each vendor's data processing agreements.
Data last verified: 10 July 2026
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