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Head-to-Head Specification Audit
Zendesk vs Make
Mid-Market & Enterprise Support Teams · Global
Specification Matrix
| Metric | Zendesk | Make |
|---|---|---|
| Starting Price | $55/mo | $9/moBetter |
| API Rate Limit | 200 req/min | N/A |
| Target Country | Global | Global |
| Category | Customer Support | Workflow Automation |
| Compliance | GDPR, SOC2, HIPAA, ISO27001, CCPA | GDPR, SOC2 |
| Hosting Regions | US-East, US-West, EU-West, AP-Southeast, AU-East | EU |
| Native Integrations | 6 listed | 7 listedBetter |
Zendesk — Key Specs
- ✓Industry standard for enterprise customer support — 100,000+ businesses
- ✓AI Agents handle tier-1 support automatically — deflects 40%+ of tickets
- ✓Sunshine Platform allows custom CRM objects and workflows
- ✓Marketplace with 1,500+ apps and integrations
Make — Key Specs
- ✓Visual scenario builder handles complex branching logic not possible in Zapier
- ✓10,000 operations/month on Free tier vs Zapier's 100 tasks
- ✓HTTP/SOAP module enables direct API calls to any endpoint without a connector
- ✓Real-time trigger execution — no polling delays unlike Zapier free tier
Frequently Asked Questions
What is cheaper, Zendesk or Make?+
Make starts at $9/mo, which is lower than Zendesk at $55/mo.
Which tool is better for compliance — Zendesk or Make?+
Both support GDPR, SOC2. Zendesk additionally supports HIPAA, ISO27001, CCPA.
Which tool is better suited for Global?+
Zendesk is evaluated for Mid-Market & Enterprise Support Teams in Global with hosting regions: US-East, US-West, EU-West, AP-Southeast, AU-East. Make has hosting regions: EU. For data residency in Global, check each vendor's data processing agreements.
Data last verified: 10 July 2026
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