Head-to-Head Specification Audit
Zendesk vs Make
Mid-Market & Enterprise Support Teams · Global
Specification Matrix
| Metric | Zendesk | Make |
|---|---|---|
| Starting Price | $19/mo | $9/moBetter |
| API Rate Limit | 200 req/min | Not confirmed |
| Target Country | Global | Global |
| Category | Customer Support | Workflow Automation |
| Compliance (vendor-stated) | CCPA, GDPR, HIPAA, ISO27001, SOC2 | GDPR, SOC2 |
| Hosting Regions | US-East, US-West, EU-West, AP-Southeast, AU-East | EU |
| Native Integrations | 6 listed | 7 listedBetter |
Zendesk — Key Specs
Vendor-stated- ✓Industry standard for enterprise customer support — 100,000+ businesses
- ✓AI Agents handle tier-1 support automatically — deflects 40%+ of tickets
- ✓Sunshine Platform allows custom CRM objects and workflows
- ✓Marketplace with 1,500+ apps and integrations
Make — Key Specs
Vendor-stated- ✓Visual scenario builder handles complex branching logic not possible in Zapier
- ✓10,000 operations/month on Free tier vs Zapier's 100 tasks
- ✓HTTP/SOAP module enables direct API calls to any endpoint without a connector
- ✓Real-time trigger execution — no polling delays unlike Zapier free tier
Frequently Asked Questions
Which is lower-priced, Zendesk or Make?+
Make starts at $9/mo, which is lower than Zendesk at $19/mo. Verify current pricing on each vendor's website.
Which compliance frameworks do Zendesk and Make list?+
Both list GDPR, SOC2 in their vendor documentation. Zendesk additionally lists CCPA, HIPAA, ISO27001. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Which has a higher documented API rate limit — Zendesk or Make?+
Available information does not support a direct comparison of API rate limits for these tools. Check each vendor's developer documentation.
Which data hosting regions do Zendesk and Make support?+
Zendesk lists hosting regions: US-East, US-West, EU-West, AP-Southeast, AU-East. Make lists hosting regions: EU. For data residency requirements in Global, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
Related Customer Support Comparisons
Is this your tool?
Claim or upgrade your VektorIndex listing
Get a Verified badge, add your own specs, and appear at the top of comparison pages.