Head-to-Head Specification Audit
Zendesk vs Greenhouse
Mid-Market & Enterprise Support Teams · Global
Specification Matrix
| Metric | Zendesk | Greenhouse |
|---|---|---|
| Starting Price | $19/mo | Custom pricing |
| API Rate Limit | 200 req/minBetter | 100 req/min |
| Target Country | Global | Global |
| Category | Customer Support | HR & Recruiting AI |
| Compliance (vendor-stated) | CCPA, GDPR, HIPAA, ISO27001, SOC2 | SOC2, GDPR, CCPA, NYC LL144 |
| Hosting Regions | US-East, US-West, EU-West, AP-Southeast, AU-East | US-East, EU-West |
| Native Integrations | 6 listedTie | 6 listedTie |
Zendesk — Key Specs
Vendor-stated- ✓Industry standard for enterprise customer support — 100,000+ businesses
- ✓AI Agents handle tier-1 support automatically — deflects 40%+ of tickets
- ✓Sunshine Platform allows custom CRM objects and workflows
- ✓Marketplace with 1,500+ apps and integrations
Greenhouse — Key Specs
Vendor-stated- ✓Best-in-class structured hiring methodology
- ✓Scorecard system reduces hiring manager subjectivity
- ✓SOC 2 Type II, GDPR, CCPA compliant
- ✓Integrates with 300+ HR tools
Frequently Asked Questions
Which is lower-priced, Zendesk or Greenhouse?+
Greenhouse uses custom pricing. Zendesk starts at $19/mo. Contact Greenhouse directly for a quote.
Which compliance frameworks do Zendesk and Greenhouse list?+
Both list CCPA, GDPR, SOC2 in their vendor documentation. Zendesk additionally lists HIPAA, ISO27001. Greenhouse additionally lists NYC LL144. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Which has a higher documented API rate limit — Zendesk or Greenhouse?+
Zendesk has a higher documented API rate limit at 200 req/min versus Greenhouse at 100 req/min.
Which data hosting regions do Zendesk and Greenhouse support?+
Zendesk lists hosting regions: US-East, US-West, EU-West, AP-Southeast, AU-East. Greenhouse lists hosting regions: US-East, EU-West. For data residency requirements in Global, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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