Head-to-Head Specification Audit
Veeva Systems vs Zoho CRM
Life Sciences Cloud Platform · Global
Specification Matrix
| Metric | Veeva Systems | Zoho CRM |
|---|---|---|
| Starting Price | Custom pricing | $14/mo |
| API Rate Limit | 100 req/minTie | 100 req/minTie |
| Target Country | Global | South Africa |
| Category | Healthcare Software | CRM |
| Compliance (vendor-stated) | FDA-21CFR11, GDPR, SOC2, ISO27001, GxP | GDPR, POPIA, SOC2 |
| Hosting Regions | US-East, EU-West, AP-Southeast | US-East, EU-West, IN-Central |
| Native Integrations | 5 listed | 6 listedBetter |
Veeva Systems — Key Specs
Vendor-stated- ✓Dominant in pharmaceutical commercial operations — 80%+ of top 20 pharma
- ✓FDA 21 CFR Part 11 compliant electronic records
- ✓Veeva AI (Einstein) for CRM with full audit trail
- ✓Global data residency in EU, US, APAC
Zoho CRM — Key Specs
Vendor-stated- ✓Best value CRM for South African companies — ZAR pricing available
- ✓Zia AI: sales predictions, anomaly detection, next best time to contact
- ✓POPIA-compliant: data residency and DPA options for ZA companies
- ✓Free tier: 3 users, core CRM features
Frequently Asked Questions
Which is lower-priced, Veeva Systems or Zoho CRM?+
Veeva Systems uses custom pricing. Zoho CRM starts at $14/mo. Contact Veeva Systems directly for a quote.
Which compliance frameworks do Veeva Systems and Zoho CRM list?+
Both list GDPR, SOC2 in their vendor documentation. Veeva Systems additionally lists FDA-21CFR11, ISO27001, GxP. Zoho CRM additionally lists POPIA. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Does Veeva Systems or Zoho CRM list POPIA as a supported compliance framework?+
Zoho CRM lists POPIA (Protection of Personal Information Act) as a supported compliance framework per its vendor documentation. VektorIndex has not independently verified this claim. South African organisations should request the vendor's current Data Processing Agreement and confirm data residency settings before processing personal information. Veeva Systems does not list POPIA as a supported compliance framework in its public documentation. Contact the vendor to confirm their position before processing South African personal information.
Which has a higher documented API rate limit — Veeva Systems or Zoho CRM?+
Both Veeva Systems and Zoho CRM have the same documented API rate limit of 100 requests per minute. Verify current limits on each vendor's developer documentation.
Which data hosting regions do Veeva Systems and Zoho CRM support?+
Veeva Systems lists hosting regions: US-East, EU-West, AP-Southeast. Zoho CRM lists hosting regions: US-East, EU-West, IN-Central. For data residency requirements in Global, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
Related Healthcare Software Comparisons
Is this your tool?
Claim or upgrade your VektorIndex listing
Get a Verified badge, add your own specs, and appear at the top of comparison pages.