Head-to-Head Specification Audit
Sansan vs Zoho CRM
Japanese Enterprise Sales Teams · Japan
Specification Matrix
| Metric | Sansan | Zoho CRM |
|---|---|---|
| Starting Price | Custom pricing | $14/mo |
| API Rate Limit | 100 req/minTie | 100 req/minTie |
| Target Country | Japan | South Africa |
| Category | CRM | CRM |
| Compliance (vendor-stated) | APPI, ISO27001 | GDPR, POPIA, SOC2 |
| Hosting Regions | JP-Tokyo | US-East, EU-West, IN-Central |
| Native Integrations | 4 listed | 6 listedBetter |
Sansan — Key Specs
Vendor-stated- ✓The de-facto business card digitisation platform in Japan — used by 8,000+ enterprises
- ✓AI extracts data from meishi (名刺) in both Japanese and English
- ✓Integrates with Salesforce — maps Japanese relationship hierarchy
- ✓APPI-compliant data management for Japanese enterprise buyers
Zoho CRM — Key Specs
Vendor-stated- ✓Best value CRM for South African companies — ZAR pricing available
- ✓Zia AI: sales predictions, anomaly detection, next best time to contact
- ✓POPIA-compliant: data residency and DPA options for ZA companies
- ✓Free tier: 3 users, core CRM features
Frequently Asked Questions
Which is lower-priced, Sansan or Zoho CRM?+
Sansan uses custom pricing. Zoho CRM starts at $14/mo. Contact Sansan directly for a quote.
Which compliance frameworks do Sansan and Zoho CRM list?+
Sansan additionally lists APPI, ISO27001. Zoho CRM additionally lists GDPR, POPIA, SOC2. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Does Sansan or Zoho CRM list POPIA as a supported compliance framework?+
Zoho CRM lists POPIA (Protection of Personal Information Act) as a supported compliance framework per its vendor documentation. VektorIndex has not independently verified this claim. South African organisations should request the vendor's current Data Processing Agreement and confirm data residency settings before processing personal information. Sansan does not list POPIA as a supported compliance framework in its public documentation. Contact the vendor to confirm their position before processing South African personal information.
Which has a higher documented API rate limit — Sansan or Zoho CRM?+
Both Sansan and Zoho CRM have the same documented API rate limit of 100 requests per minute. Verify current limits on each vendor's developer documentation.
Which data hosting regions do Sansan and Zoho CRM support?+
Sansan lists hosting regions: JP-Tokyo. Zoho CRM lists hosting regions: US-East, EU-West, IN-Central. For data residency requirements in Japan, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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