Head-to-Head Specification Audit
Salesforce vs Zoho CRM
Enterprise Sales Teams · Global
Specification Matrix
| Metric | Salesforce | Zoho CRM |
|---|---|---|
| Starting Price | $25/mo | $14/moBetter |
| API Rate Limit | 1000 req/minBetter | 100 req/min |
| Target Country | Global | South Africa |
| Category | CRM | CRM |
| Compliance (vendor-stated) | GDPR, CCPA, POPIA, SOC2, ISO27001, FedRAMP | GDPR, POPIA, SOC2 |
| Hosting Regions | US-East, EU-West, AP-Southeast, AU-East | US-East, EU-West, IN-Central |
| Native Integrations | 7 listedBetter | 6 listed |
Salesforce — Key Specs
Vendor-stated- ✓Einstein AI forecasting surfaces at-risk deals before they slip
- ✓AppExchange has 7,000+ certified B2B integrations
- ✓POPIA and GDPR data governance controls built into Org settings
- ✓Customisable objects and flows handle any sales process complexity
Zoho CRM — Key Specs
Vendor-stated- ✓Best value CRM for South African companies — ZAR pricing available
- ✓Zia AI: sales predictions, anomaly detection, next best time to contact
- ✓POPIA-compliant: data residency and DPA options for ZA companies
- ✓Free tier: 3 users, core CRM features
Frequently Asked Questions
Which is lower-priced, Salesforce or Zoho CRM?+
Zoho CRM starts at $14/mo, which is lower than Salesforce at $25/mo. Verify current pricing on each vendor's website.
Which compliance frameworks do Salesforce and Zoho CRM list?+
Both list GDPR, POPIA, SOC2 in their vendor documentation. Salesforce additionally lists CCPA, ISO27001, FedRAMP. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Does Salesforce or Zoho CRM list POPIA as a supported compliance framework?+
Salesforce lists POPIA (Protection of Personal Information Act) as a supported compliance framework per its vendor documentation. VektorIndex has not independently verified this claim. South African organisations should request the vendor's current Data Processing Agreement and confirm data residency settings before processing personal information. Zoho CRM lists POPIA (Protection of Personal Information Act) as a supported compliance framework per its vendor documentation. VektorIndex has not independently verified this claim. South African organisations should request the vendor's current Data Processing Agreement and confirm data residency settings before processing personal information.
Which has a higher documented API rate limit — Salesforce or Zoho CRM?+
Salesforce has a higher documented API rate limit at 1000 req/min versus Zoho CRM at 100 req/min.
Which data hosting regions do Salesforce and Zoho CRM support?+
Salesforce lists hosting regions: US-East, EU-West, AP-Southeast, AU-East. Zoho CRM lists hosting regions: US-East, EU-West, IN-Central. For data residency requirements in Global, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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