Head-to-Head Specification Audit
Pipedrive vs Zoho CRM
Sales-Focused CRM for SMB · Global
Specification Matrix
| Metric | Pipedrive | Zoho CRM |
|---|---|---|
| Starting Price | $14/moBetter | $14/mo |
| API Rate Limit | 100 req/minBetter | 100 req/min |
| Target Country | Global | South Africa |
| Category | CRM | CRM |
| Compliance | GDPR, SOC2 | GDPR, POPIA, SOC2 |
| Hosting Regions | EU-West, US-East | US-East, EU-West, IN-Central |
| Native Integrations | 6 listedBetter | 6 listed |
Pipedrive — Key Specs
- ✓Simplest sales pipeline management — visual drag-and-drop
- ✓AI Sales Assistant: win probability and next action recommendations
- ✓GDPR compliant — EU data residency available
- ✓Best price/feature ratio in CRM category
Zoho CRM — Key Specs
- ✓Best value CRM for South African companies — ZAR pricing available
- ✓Zia AI: sales predictions, anomaly detection, next best time to contact
- ✓POPIA-compliant: data residency and DPA options for ZA companies
- ✓Free tier: 3 users, core CRM features
Frequently Asked Questions
What is cheaper, Pipedrive or Zoho CRM?+
Both tools start at $14/mo on their entry plans.
Which tool is better for compliance — Pipedrive or Zoho CRM?+
Both support GDPR, SOC2. Zoho CRM additionally supports POPIA.
Is Pipedrive or Zoho CRM compliant with South Africa's POPIA?+
Zoho CRM supports POPIA compliance. Pipedrive does not list POPIA as a supported framework.
Which has a higher API rate limit — Pipedrive or Zoho CRM?+
Pipedrive has a higher API rate limit at 100 requests per minute. Pipedrive: 100 req/min. Zoho CRM: 100 req/min.
Which tool is better suited for Global?+
Pipedrive is evaluated for Sales-Focused CRM for SMB in Global with hosting regions: EU-West, US-East. Zoho CRM has hosting regions: US-East, EU-West, IN-Central. For data residency in Global, check each vendor's data processing agreements.
Data last verified: 26 June 2026
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