Head-to-Head Specification Audit
Zoho One vs Salesforce
SMBs Wanting All-in-One Platform · India
Specification Matrix
| Metric | Zoho One | Salesforce |
|---|---|---|
| Starting Price | $37/mo | $25/moBetter |
| API Rate Limit | 100 req/min | 1000 req/minBetter |
| Target Country | India | Global |
| Category | Business Suite | CRM |
| Compliance (vendor-stated) | GDPR, SOC2, ISO27001 | GDPR, CCPA, POPIA, SOC2, ISO27001, FedRAMP |
| Hosting Regions | IN-Chennai, US-East, EU-West, AU-East, JP-Tokyo | US-East, EU-West, AP-Southeast, AU-East |
| Native Integrations | 6 listed | 7 listedBetter |
Zoho One — Key Specs
Vendor-stated- ✓50+ integrated business apps in one subscription — CRM, HR, Finance, Marketing
- ✓Data stored in India data centres — fully PDPB-ready
- ✓Significantly cheaper than buying US equivalents separately
- ✓Zoho CRM used by 250,000+ businesses globally
Salesforce — Key Specs
Vendor-stated- ✓Einstein AI forecasting surfaces at-risk deals before they slip
- ✓AppExchange has 7,000+ certified B2B integrations
- ✓POPIA and GDPR data governance controls built into Org settings
- ✓Customisable objects and flows handle any sales process complexity
Frequently Asked Questions
Which is lower-priced, Zoho One or Salesforce?+
Salesforce starts at $25/mo, which is lower than Zoho One at $37/mo. Verify current pricing on each vendor's website.
Which compliance frameworks do Zoho One and Salesforce list?+
Both list GDPR, SOC2, ISO27001 in their vendor documentation. Salesforce additionally lists CCPA, POPIA, FedRAMP. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Does Zoho One or Salesforce list POPIA as a supported compliance framework?+
Salesforce lists POPIA (Protection of Personal Information Act) as a supported compliance framework per its vendor documentation. VektorIndex has not independently verified this claim. South African organisations should request the vendor's current Data Processing Agreement and confirm data residency settings before processing personal information. Zoho One does not list POPIA as a supported compliance framework in its public documentation. Contact the vendor to confirm their position before processing South African personal information.
Which has a higher documented API rate limit — Zoho One or Salesforce?+
Salesforce has a higher documented API rate limit at 1000 req/min versus Zoho One at 100 req/min.
Which data hosting regions do Zoho One and Salesforce support?+
Zoho One lists hosting regions: IN-Chennai, US-East, EU-West, AU-East, JP-Tokyo. Salesforce lists hosting regions: US-East, EU-West, AP-Southeast, AU-East. For data residency requirements in India, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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