Head-to-Head Specification Audit
Zoho CRM vs Sansan
CRM for SMB — Africa & India Focused · South Africa
Specification Matrix
| Metric | Zoho CRM | Sansan |
|---|---|---|
| Starting Price | $14/mo | CustomBetter |
| API Rate Limit | 100 req/minBetter | 100 req/min |
| Target Country | South Africa | Japan |
| Category | CRM | CRM |
| Compliance | GDPR, POPIA, SOC2 | APPI, ISO27001 |
| Hosting Regions | US-East, EU-West, IN-Central | JP-Tokyo |
| Native Integrations | 6 listedBetter | 4 listed |
Zoho CRM — Key Specs
- ✓Best value CRM for South African companies — ZAR pricing available
- ✓Zia AI: sales predictions, anomaly detection, next best time to contact
- ✓POPIA-compliant: data residency and DPA options for ZA companies
- ✓Free tier: 3 users, core CRM features
Sansan — Key Specs
- ✓The de-facto business card digitisation platform in Japan — used by 8,000+ enterprises
- ✓AI extracts data from meishi (名刺) in both Japanese and English
- ✓Integrates with Salesforce — maps Japanese relationship hierarchy
- ✓APPI-compliant data management for Japanese enterprise buyers
Frequently Asked Questions
What is cheaper, Zoho CRM or Sansan?+
Sansan starts at $0/mo, which is lower than Zoho CRM at $14/mo.
Which tool is better for compliance — Zoho CRM or Sansan?+
Zoho CRM additionally supports GDPR, POPIA, SOC2. Sansan additionally supports APPI, ISO27001.
Is Zoho CRM or Sansan compliant with South Africa's POPIA?+
Zoho CRM supports POPIA compliance. Sansan does not list POPIA as a supported framework.
Which has a higher API rate limit — Zoho CRM or Sansan?+
Zoho CRM has a higher API rate limit at 100 requests per minute. Zoho CRM: 100 req/min. Sansan: 100 req/min.
Which tool is better suited for South Africa?+
Zoho CRM is evaluated for CRM for SMB — Africa & India Focused in South Africa with hosting regions: US-East, EU-West, IN-Central. Sansan has hosting regions: JP-Tokyo. For data residency in South Africa, check each vendor's data processing agreements.
Data last verified: 10 July 2026
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