Head-to-Head Specification Audit
Zoho CRM vs Sansan
CRM for SMB — Africa & India Focused · South Africa
Specification Matrix
| Metric | Zoho CRM | Sansan |
|---|---|---|
| Starting Price | $14/mo | Custom pricing |
| API Rate Limit | 100 req/minTie | 100 req/minTie |
| Target Country | South Africa | Japan |
| Category | CRM | CRM |
| Compliance (vendor-stated) | GDPR, POPIA, SOC2 | APPI, ISO27001 |
| Hosting Regions | US-East, EU-West, IN-Central | JP-Tokyo |
| Native Integrations | 6 listedBetter | 4 listed |
Zoho CRM — Key Specs
Vendor-stated- ✓Best value CRM for South African companies — ZAR pricing available
- ✓Zia AI: sales predictions, anomaly detection, next best time to contact
- ✓POPIA-compliant: data residency and DPA options for ZA companies
- ✓Free tier: 3 users, core CRM features
Sansan — Key Specs
Vendor-stated- ✓The de-facto business card digitisation platform in Japan — used by 8,000+ enterprises
- ✓AI extracts data from meishi (名刺) in both Japanese and English
- ✓Integrates with Salesforce — maps Japanese relationship hierarchy
- ✓APPI-compliant data management for Japanese enterprise buyers
Frequently Asked Questions
Which is lower-priced, Zoho CRM or Sansan?+
Sansan uses custom pricing. Zoho CRM starts at $14/mo. Contact Sansan directly for a quote.
Which compliance frameworks do Zoho CRM and Sansan list?+
Zoho CRM additionally lists GDPR, POPIA, SOC2. Sansan additionally lists APPI, ISO27001. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Does Zoho CRM or Sansan list POPIA as a supported compliance framework?+
Zoho CRM lists POPIA (Protection of Personal Information Act) as a supported compliance framework per its vendor documentation. VektorIndex has not independently verified this claim. South African organisations should request the vendor's current Data Processing Agreement and confirm data residency settings before processing personal information. Sansan does not list POPIA as a supported compliance framework in its public documentation. Contact the vendor to confirm their position before processing South African personal information.
Which has a higher documented API rate limit — Zoho CRM or Sansan?+
Both Zoho CRM and Sansan have the same documented API rate limit of 100 requests per minute. Verify current limits on each vendor's developer documentation.
Which data hosting regions do Zoho CRM and Sansan support?+
Zoho CRM lists hosting regions: US-East, EU-West, IN-Central. Sansan lists hosting regions: JP-Tokyo. For data residency requirements in South Africa, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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