Independent directory. VektorIndex is not affiliated with or sponsored by any listed vendor. All specifications are sourced from official vendor documentation.
Note: Zendesk (Customer Support) and Monday.com (Project Management) are in different software categories. This comparison may be relevant if you are evaluating them for overlapping use cases. For same-category comparisons, browse Customer Support tools.
Head-to-Head Specification Audit
Zendesk vs Monday.com
SaaS & E-Commerce Companies · Global
Specification Matrix
| Metric | Zendesk | Monday.com |
|---|---|---|
| Starting Price | $19/mo | $9/moBetter |
| API Rate Limit | 200 req/minBetter | 100 req/min |
| Target Country | Global | Global |
| Category | Customer Support | Project Management |
| Compliance | GDPR, CCPA, SOC2, HIPAA, ISO27001 | GDPR, CCPA, SOC2, ISO27001, HIPAA |
| Hosting Regions | US-East, EU-West, AP-Southeast, AU-East | US-East, EU-West, AP-Southeast |
| Native Integrations | 7 listedTie | 7 listedTie |
Zendesk — Key Specs
- ✓Omnichannel ticketing: email, chat, voice, WhatsApp, and social in one queue
- ✓AI-powered auto-reply resolves up to 30% of tickets without a human agent
- ✓CSAT scoring and SLA management built into all paid plans
- ✓Marketplace has 1,200+ certified integrations including Salesforce and Shopify
Monday.com — Key Specs
- ✓No-code automations with 200+ pre-built recipes — non-technical teams self-serve
- ✓monday CRM, monday Dev, and monday Service on one platform — reduce tool sprawl
- ✓Column-based data model is flexible enough for project, CRM, and inventory tracking
- ✓SOC2 Type II and ISO 27001 certified — enterprise security without Enterprise pricing
Frequently Asked Questions
What is cheaper, Zendesk or Monday.com?+
Monday.com starts at $9/mo, which is lower than Zendesk at $19/mo.
Which tool is better for compliance — Zendesk or Monday.com?+
Both support GDPR, CCPA, SOC2, HIPAA, ISO27001.
Which has a higher API rate limit — Zendesk or Monday.com?+
Zendesk has a higher documented API rate limit at 200 req/min versus Monday.com at 100 req/min.
Which tool is better suited for Global?+
Zendesk is evaluated for SaaS & E-Commerce Companies in Global with hosting regions: US-East, EU-West, AP-Southeast, AU-East. Monday.com has hosting regions: US-East, EU-West, AP-Southeast. For data residency in Global, check each vendor's data processing agreements.
Data last verified: 14 July 2026
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