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Note: Zendesk (Customer Support) and Monday.com (Project Management) are in different software categories. This comparison may be relevant if you are evaluating them for overlapping use cases. For same-category comparisons, browse Customer Support tools.
Head-to-Head Specification Audit
Zendesk vs Monday.com
SaaS & E-Commerce Companies · Global
Specification Matrix
| Metric | Zendesk | Monday.com |
|---|---|---|
| Starting Price | $19/mo | $9/moBetter |
| API Rate Limit | 200 req/minBetter | 60 req/min |
| Target Country | Global | South Africa |
| Category | Customer Support | Project Management |
| Compliance | GDPR, CCPA, SOC2, HIPAA, ISO27001 | GDPR, ISO27001, SOC2, CCPA |
| Hosting Regions | US-East, EU-West, AP-Southeast, AU-East | US-East, EU-West, AU |
| Native Integrations | 7 listedBetter | 6 listed |
Zendesk — Key Specs
- ✓Omnichannel ticketing: email, chat, voice, WhatsApp, and social in one queue
- ✓AI-powered auto-reply resolves up to 30% of tickets without a human agent
- ✓CSAT scoring and SLA management built into all paid plans
- ✓Marketplace has 1,200+ certified integrations including Salesforce and Shopify
Monday.com — Key Specs
- ✓Column-level data encryption at rest and in transit
- ✓Flexible workflow automation with 200+ actions per board
- ✓Native integration with SAP and Oracle NetSuite
- ✓ISO 27001 certified data processing
Frequently Asked Questions
What is cheaper, Zendesk or Monday.com?+
Monday.com starts at $9/mo, which is lower than Zendesk at $19/mo.
Which tool is better for compliance — Zendesk or Monday.com?+
Both support GDPR, CCPA, SOC2, ISO27001. Zendesk additionally supports HIPAA.
Which has a higher API rate limit — Zendesk or Monday.com?+
Zendesk has a higher documented API rate limit at 200 req/min versus Monday.com at 60 req/min.
Which tool is better suited for Global?+
Zendesk is evaluated for SaaS & E-Commerce Companies in Global with hosting regions: US-East, EU-West, AP-Southeast, AU-East. Monday.com has hosting regions: US-East, EU-West, AU. For data residency in Global, check each vendor's data processing agreements.
Data last verified: 14 July 2026
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