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Head-to-Head Specification Audit
Zendesk vs Make
SaaS & E-Commerce Companies · Global
Specification Matrix
| Metric | Zendesk | Make |
|---|---|---|
| Starting Price | $19/mo | $9/moBetter |
| API Rate Limit | 200 req/min | N/A |
| Target Country | Global | Global |
| Category | Customer Support | Workflow Automation |
| Compliance | GDPR, CCPA, SOC2, HIPAA, ISO27001 | GDPR, SOC2 |
| Hosting Regions | US-East, EU-West, AP-Southeast, AU-East | EU |
| Native Integrations | 7 listedBetter | 7 listed |
Zendesk — Key Specs
- ✓Omnichannel ticketing: email, chat, voice, WhatsApp, and social in one queue
- ✓AI-powered auto-reply resolves up to 30% of tickets without a human agent
- ✓CSAT scoring and SLA management built into all paid plans
- ✓Marketplace has 1,200+ certified integrations including Salesforce and Shopify
Make — Key Specs
- ✓Visual scenario builder handles complex branching logic not possible in Zapier
- ✓10,000 operations/month on Free tier vs Zapier's 100 tasks
- ✓HTTP/SOAP module enables direct API calls to any endpoint without a connector
- ✓Real-time trigger execution — no polling delays unlike Zapier free tier
Frequently Asked Questions
What is cheaper, Zendesk or Make?+
Make starts at $9/mo, which is lower than Zendesk at $19/mo.
Which tool is better for compliance — Zendesk or Make?+
Both support GDPR, SOC2. Zendesk additionally supports CCPA, HIPAA, ISO27001.
Which tool is better suited for Global?+
Zendesk is evaluated for SaaS & E-Commerce Companies in Global with hosting regions: US-East, EU-West, AP-Southeast, AU-East. Make has hosting regions: EU. For data residency in Global, check each vendor's data processing agreements.
Data last verified: 11 June 2026
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