Head-to-Head Specification Audit
Zendesk vs HubSpot CRM
SaaS & E-Commerce Companies · Global
Specification Matrix
| Metric | Zendesk | HubSpot CRM |
|---|---|---|
| Starting Price | $19/moBetter | $45/mo |
| API Rate Limit | 200 req/minBetter | 100 req/min |
| Target Country | Global | South Africa |
| Category | Customer Support | CRM |
| Compliance | GDPR, CCPA, SOC2, HIPAA, ISO27001 | GDPR, POPIA, CCPA, SOC2 |
| Hosting Regions | US-East, EU-West, AP-Southeast, AU-East | US-East, EU-West |
| Native Integrations | 7 listedBetter | 6 listed |
Zendesk — Key Specs
- ✓Omnichannel ticketing: email, chat, voice, WhatsApp, and social in one queue
- ✓AI-powered auto-reply resolves up to 30% of tickets without a human agent
- ✓CSAT scoring and SLA management built into all paid plans
- ✓Marketplace has 1,200+ certified integrations including Salesforce and Shopify
HubSpot CRM — Key Specs
- ✓Native POPIA data residency controls added in 2024
- ✓Unlimited contacts on free tier — zero entry cost
- ✓Bi-directional sync with WhatsApp Business API
- ✓300+ native integrations including PropTrack and Lightstone
Frequently Asked Questions
What is cheaper, Zendesk or HubSpot CRM?+
Zendesk starts at $19/mo, which is lower than HubSpot CRM at $45/mo.
Which tool is better for compliance — Zendesk or HubSpot CRM?+
Both support GDPR, CCPA, SOC2. Zendesk additionally supports HIPAA, ISO27001. HubSpot CRM additionally supports POPIA.
Is Zendesk or HubSpot CRM compliant with South Africa's POPIA?+
HubSpot CRM supports POPIA compliance. Zendesk does not list POPIA as a supported framework.
Which has a higher API rate limit — Zendesk or HubSpot CRM?+
Zendesk has a higher API rate limit at 200 requests per minute. Zendesk: 200 req/min. HubSpot CRM: 100 req/min.
Which tool is better suited for Global?+
Zendesk is evaluated for SaaS & E-Commerce Companies in Global with hosting regions: US-East, EU-West, AP-Southeast, AU-East. HubSpot CRM has hosting regions: US-East, EU-West. For data residency in Global, check each vendor's data processing agreements.
Data last verified: 10 July 2026
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