Independent directory. VektorIndex is not affiliated with or sponsored by any listed vendor. All specifications are sourced from official vendor documentation.
Note: Zendesk (Customer Support) and Monday.com (Project Management) are in different software categories. This comparison may be relevant if you are evaluating them for overlapping use cases. For same-category comparisons, browse Customer Support tools.
Head-to-Head Specification Audit
Zendesk vs Monday.com
Mid-Market & Enterprise Support Teams · Global
Specification Matrix
| Metric | Zendesk | Monday.com |
|---|---|---|
| Starting Price | $55/mo | $9/moBetter |
| API Rate Limit | 200 req/minBetter | 60 req/min |
| Target Country | Global | South Africa |
| Category | Customer Support | Project Management |
| Compliance | GDPR, SOC2, HIPAA, ISO27001, CCPA | GDPR, ISO27001, SOC2, CCPA |
| Hosting Regions | US-East, US-West, EU-West, AP-Southeast, AU-East | US-East, EU-West, AU |
| Native Integrations | 6 listedTie | 6 listedTie |
Zendesk — Key Specs
- ✓Industry standard for enterprise customer support — 100,000+ businesses
- ✓AI Agents handle tier-1 support automatically — deflects 40%+ of tickets
- ✓Sunshine Platform allows custom CRM objects and workflows
- ✓Marketplace with 1,500+ apps and integrations
Monday.com — Key Specs
- ✓Column-level data encryption at rest and in transit
- ✓Flexible workflow automation with 200+ actions per board
- ✓Native integration with SAP and Oracle NetSuite
- ✓ISO 27001 certified data processing
Frequently Asked Questions
What is cheaper, Zendesk or Monday.com?+
Monday.com starts at $9/mo, which is lower than Zendesk at $55/mo.
Which tool is better for compliance — Zendesk or Monday.com?+
Both support GDPR, SOC2, ISO27001, CCPA. Zendesk additionally supports HIPAA.
Which has a higher API rate limit — Zendesk or Monday.com?+
Zendesk has a higher documented API rate limit at 200 req/min versus Monday.com at 60 req/min.
Which tool is better suited for Global?+
Zendesk is evaluated for Mid-Market & Enterprise Support Teams in Global with hosting regions: US-East, US-West, EU-West, AP-Southeast, AU-East. Monday.com has hosting regions: US-East, EU-West, AU. For data residency in Global, check each vendor's data processing agreements.
Data last verified: 17 July 2026
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