Head-to-Head Specification Audit
Zendesk vs Jira
Mid-Market & Enterprise Support Teams · Global
Specification Matrix
| Metric | Zendesk | Jira |
|---|---|---|
| Starting Price | $55/mo | $0/moBetter |
| API Rate Limit | 200 req/minTie | 200 req/minTie |
| Target Country | Global | Global |
| Category | Customer Support | Project Management |
| Compliance | GDPR, SOC2, HIPAA, ISO27001, CCPA | GDPR, SOC2, ISO27001, CCPA, HIPAA |
| Hosting Regions | US-East, US-West, EU-West, AP-Southeast, AU-East | US-East, EU-West, AP-Southeast, AU-East |
| Native Integrations | 6 listed | 8 listedBetter |
Zendesk — Key Specs
- ✓Industry standard for enterprise customer support — 100,000+ businesses
- ✓AI Agents handle tier-1 support automatically — deflects 40%+ of tickets
- ✓Sunshine Platform allows custom CRM objects and workflows
- ✓Marketplace with 1,500+ apps and integrations
Jira — Key Specs
- ✓Free plan supports up to 10 users with full scrum and kanban boards
- ✓Deep GitHub, GitLab, and Bitbucket integration auto-links every PR to an issue
- ✓Advanced Roadmaps visualises cross-team dependencies at the programme level
- ✓Atlassian Intelligence AI writes issue descriptions and summarises sprint progress
Frequently Asked Questions
What is cheaper, Zendesk or Jira?+
Jira starts at a free plan, which is lower than Zendesk at $55/mo.
Which tool is better for compliance — Zendesk or Jira?+
Both support GDPR, SOC2, HIPAA, ISO27001, CCPA.
Which has a higher API rate limit — Zendesk or Jira?+
Both Zendesk and Jira have the same documented API rate limit of 200 requests per minute. Verify current limits on each vendor's developer documentation.
Which tool is better suited for Global?+
Zendesk is evaluated for Mid-Market & Enterprise Support Teams in Global with hosting regions: US-East, US-West, EU-West, AP-Southeast, AU-East. Jira has hosting regions: US-East, EU-West, AP-Southeast, AU-East. For data residency in Global, check each vendor's data processing agreements.
Data last verified: 24 July 2026
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