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Head-to-Head Specification Audit
Zendesk AI vs Make
Enterprise Customer Service Platform · Global
Specification Matrix
| Metric | Zendesk AI | Make |
|---|---|---|
| Starting Price | $55/mo | $9/moBetter |
| API Rate Limit | 200 req/min | N/A |
| Target Country | Global | Global |
| Category | Customer Service AI | Workflow Automation |
| Compliance | SOC2, GDPR, HIPAA, ISO27001, CCPA, POPIA | GDPR, SOC2 |
| Hosting Regions | US-East, EU-West, AP-Southeast | EU |
| Native Integrations | 6 listed | 7 listedBetter |
Zendesk AI — Key Specs
- ✓Largest enterprise CX platform — 160,000+ customers
- ✓Zendesk AI: ticket classification, agent assist, automated resolution
- ✓SOC 2, ISO 27001, GDPR, HIPAA compliant
- ✓South Africa: ZA enterprise clients include major banks and telecoms
Make — Key Specs
- ✓Visual scenario builder handles complex branching logic not possible in Zapier
- ✓10,000 operations/month on Free tier vs Zapier's 100 tasks
- ✓HTTP/SOAP module enables direct API calls to any endpoint without a connector
- ✓Real-time trigger execution — no polling delays unlike Zapier free tier
Frequently Asked Questions
What is cheaper, Zendesk AI or Make?+
Make starts at $9/mo, which is lower than Zendesk AI at $55/mo.
Which tool is better for compliance — Zendesk AI or Make?+
Both support SOC2, GDPR. Zendesk AI additionally supports HIPAA, ISO27001, CCPA, POPIA.
Is Zendesk AI or Make compliant with South Africa's POPIA?+
Zendesk AI supports POPIA compliance. Make does not list POPIA as a supported framework.
Which tool is better suited for Global?+
Zendesk AI is evaluated for Enterprise Customer Service Platform in Global with hosting regions: US-East, EU-West, AP-Southeast. Make has hosting regions: EU. For data residency in Global, check each vendor's data processing agreements.
Data last verified: 26 June 2026
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