Head-to-Head Specification Audit
Xendit vs Zoho CRM
Indonesian & SEA Businesses · Southeast Asia
Specification Matrix
| Metric | Xendit | Zoho CRM |
|---|---|---|
| Starting Price | $0/moBetter | $14/mo |
| API Rate Limit | 200 req/minBetter | 100 req/min |
| Target Country | Southeast Asia | South Africa |
| Category | Payment Processing | CRM |
| Compliance (vendor-stated) | Bank Indonesia Regulated, PDP Law | GDPR, POPIA, SOC2 |
| Hosting Regions | ID-Jakarta, PH-Manila | US-East, EU-West, IN-Central |
| Native Integrations | 4 listed | 6 listedBetter |
Xendit — Key Specs
Vendor-stated- ✓Leading payment gateway in Indonesia — $150M+ in funding
- ✓Accepts bank transfers, e-wallets (GoPay, OVO, Dana), cards, and QRIS
- ✓Virtual account payments — the primary B2B payment method in Indonesia
- ✓Expanding to Philippines, Vietnam, Malaysia, and Thailand
Zoho CRM — Key Specs
Vendor-stated- ✓Best value CRM for South African companies — ZAR pricing available
- ✓Zia AI: sales predictions, anomaly detection, next best time to contact
- ✓POPIA-compliant: data residency and DPA options for ZA companies
- ✓Free tier: 3 users, core CRM features
Frequently Asked Questions
Which is lower-priced, Xendit or Zoho CRM?+
Xendit starts at Free plan available, which is lower than Zoho CRM at $14/mo. Verify current pricing on each vendor's website.
Which compliance frameworks do Xendit and Zoho CRM list?+
Xendit additionally lists Bank Indonesia Regulated, PDP Law. Zoho CRM additionally lists GDPR, POPIA, SOC2. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Does Xendit or Zoho CRM list POPIA as a supported compliance framework?+
Zoho CRM lists POPIA (Protection of Personal Information Act) as a supported compliance framework per its vendor documentation. VektorIndex has not independently verified this claim. South African organisations should request the vendor's current Data Processing Agreement and confirm data residency settings before processing personal information. Xendit does not list POPIA as a supported compliance framework in its public documentation. Contact the vendor to confirm their position before processing South African personal information.
Which has a higher documented API rate limit — Xendit or Zoho CRM?+
Xendit has a higher documented API rate limit at 200 req/min versus Zoho CRM at 100 req/min.
Which data hosting regions do Xendit and Zoho CRM support?+
Xendit lists hosting regions: ID-Jakarta, PH-Manila. Zoho CRM lists hosting regions: US-East, EU-West, IN-Central. For data residency requirements in Southeast Asia, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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