Head-to-Head Specification Audit
Pipedrive vs Zoho CRM
SMB Sales Teams · Global
Specification Matrix
| Metric | Pipedrive | Zoho CRM |
|---|---|---|
| Starting Price | $14/moTie | $14/moTie |
| API Rate Limit | 80 req/min | 100 req/minBetter |
| Target Country | Global | South Africa |
| Category | CRM | CRM |
| Compliance (vendor-stated) | GDPR, SOC2 | GDPR, POPIA, SOC2 |
| Hosting Regions | EU-West, US-East | US-East, EU-West, IN-Central |
| Native Integrations | 7 listedBetter | 6 listed |
Pipedrive — Key Specs
Vendor-stated- ✓Visual pipeline UI reduces CRM admin time vs Salesforce by up to 40%
- ✓AI Sales Assistant surfaces next best actions for each open deal
- ✓LeadBooster chatbot qualifies inbound leads around the clock
- ✓GDPR and POPIA compliance controls built into all paid tiers
Zoho CRM — Key Specs
Vendor-stated- ✓Best value CRM for South African companies — ZAR pricing available
- ✓Zia AI: sales predictions, anomaly detection, next best time to contact
- ✓POPIA-compliant: data residency and DPA options for ZA companies
- ✓Free tier: 3 users, core CRM features
Frequently Asked Questions
Which is lower-priced, Pipedrive or Zoho CRM?+
Both tools start at $14/mo on their entry plans.
Which compliance frameworks do Pipedrive and Zoho CRM list?+
Both list GDPR, SOC2 in their vendor documentation. Zoho CRM additionally lists POPIA. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Does Pipedrive or Zoho CRM list POPIA as a supported compliance framework?+
Zoho CRM lists POPIA (Protection of Personal Information Act) as a supported compliance framework per its vendor documentation. VektorIndex has not independently verified this claim. South African organisations should request the vendor's current Data Processing Agreement and confirm data residency settings before processing personal information. Pipedrive does not list POPIA as a supported compliance framework in its public documentation. Contact the vendor to confirm their position before processing South African personal information.
Which has a higher documented API rate limit — Pipedrive or Zoho CRM?+
Zoho CRM has a higher documented API rate limit at 100 req/min versus Pipedrive at 80 req/min.
Which data hosting regions do Pipedrive and Zoho CRM support?+
Pipedrive lists hosting regions: EU-West, US-East. Zoho CRM lists hosting regions: US-East, EU-West, IN-Central. For data residency requirements in Global, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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