Head-to-Head Specification Audit
Loom vs Freshdesk
Remote Teams & Sales Professionals · Global
Specification Matrix
| Metric | Loom | Freshdesk |
|---|---|---|
| Starting Price | $12.5/moBetter | $15/mo |
| API Rate Limit | 100 req/minTie | 100 req/minTie |
| Target Country | Global | India |
| Category | Video & Async Comms | Customer Support |
| Compliance (vendor-stated) | GDPR, SOC2, CCPA | GDPR, SOC2, ISO27001 |
| Hosting Regions | US-East, US-West, EU-West | IN-Mumbai, US-East, EU-West, AU-East |
| Native Integrations | 8 listedBetter | 6 listed |
Loom — Key Specs
Vendor-stated- ✓Record screen, camera, and microphone simultaneously with one click
- ✓AI-powered auto-titles, summaries, and chapters generated for every video
- ✓Viewer engagement data shows who watched, where they rewound, and time spent
- ✓Acquired by Atlassian — deeply integrated with Jira and Confluence
Freshdesk — Key Specs
Vendor-stated- ✓Built in India by Freshworks — trusted by 60,000+ businesses globally
- ✓AI-powered ticket routing and resolution suggestions (Freddy AI)
- ✓Omnichannel: email, phone, chat, social media in one inbox
- ✓India data centre available — PDPB-ready for Indian businesses
Frequently Asked Questions
Which is lower-priced, Loom or Freshdesk?+
Loom starts at $12.5/mo, which is lower than Freshdesk at $15/mo. Verify current pricing on each vendor's website.
Which compliance frameworks do Loom and Freshdesk list?+
Both list GDPR, SOC2 in their vendor documentation. Loom additionally lists CCPA. Freshdesk additionally lists ISO27001. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Which has a higher documented API rate limit — Loom or Freshdesk?+
Both Loom and Freshdesk have the same documented API rate limit of 100 requests per minute. Verify current limits on each vendor's developer documentation.
Which data hosting regions do Loom and Freshdesk support?+
Loom lists hosting regions: US-East, US-West, EU-West. Freshdesk lists hosting regions: IN-Mumbai, US-East, EU-West, AU-East. For data residency requirements in Global, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
Related Video & Async Comms Comparisons
Is this your tool?
Claim or upgrade your VektorIndex listing
Get a Verified badge, add your own specs, and appear at the top of comparison pages.