Head-to-Head Specification Audit
Freshdesk vs Monday.com
SMBs & Growing Support Teams · India
Specification Matrix
| Metric | Freshdesk | Monday.com |
|---|---|---|
| Starting Price | $15/mo | $9/moBetter |
| API Rate Limit | 100 req/minTie | 100 req/minTie |
| Target Country | India | Global |
| Category | Customer Support | Project Management |
| Compliance | GDPR, SOC2, ISO27001 | GDPR, CCPA, SOC2, ISO27001, HIPAA |
| Hosting Regions | IN-Mumbai, US-East, EU-West, AU-East | US-East, EU-West, AP-Southeast |
| Native Integrations | 6 listed | 7 listedBetter |
Freshdesk — Key Specs
- ✓Built in India by Freshworks — trusted by 60,000+ businesses globally
- ✓AI-powered ticket routing and resolution suggestions (Freddy AI)
- ✓Omnichannel: email, phone, chat, social media in one inbox
- ✓India data centre available — PDPB-ready for Indian businesses
Monday.com — Key Specs
- ✓No-code automations with 200+ pre-built recipes — non-technical teams self-serve
- ✓monday CRM, monday Dev, and monday Service on one platform — reduce tool sprawl
- ✓Column-based data model is flexible enough for project, CRM, and inventory tracking
- ✓SOC2 Type II and ISO 27001 certified — enterprise security without Enterprise pricing
Frequently Asked Questions
What is cheaper, Freshdesk or Monday.com?+
Monday.com starts at $9/mo, which is lower than Freshdesk at $15/mo.
Which tool is better for compliance — Freshdesk or Monday.com?+
Both support GDPR, SOC2, ISO27001. Monday.com additionally supports CCPA, HIPAA.
Which has a higher API rate limit — Freshdesk or Monday.com?+
Both Freshdesk and Monday.com have the same documented API rate limit of 100 requests per minute. Verify current limits on each vendor's developer documentation.
Which tool is better suited for India?+
Freshdesk is evaluated for SMBs & Growing Support Teams in India with hosting regions: IN-Mumbai, US-East, EU-West, AU-East. Monday.com has hosting regions: US-East, EU-West, AP-Southeast. For data residency in India, check each vendor's data processing agreements.
Data last verified: 22 July 2026
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