Head-to-Head Specification Audit
Freshdesk vs Monday.com
SMBs & Growing Support Teams · India
Specification Matrix
| Metric | Freshdesk | Monday.com |
|---|---|---|
| Starting Price | $15/mo | $9/moBetter |
| API Rate Limit | 100 req/minTie | 100 req/minTie |
| Target Country | India | Global |
| Category | Customer Support | Project Management |
| Compliance (vendor-stated) | GDPR, SOC2, ISO27001 | GDPR, CCPA, SOC2, ISO27001, HIPAA |
| Hosting Regions | IN-Mumbai, US-East, EU-West, AU-East | US-East, EU-West, AP-Southeast |
| Native Integrations | 6 listed | 7 listedBetter |
Freshdesk — Key Specs
Vendor-stated- ✓Built in India by Freshworks — trusted by 60,000+ businesses globally
- ✓AI-powered ticket routing and resolution suggestions (Freddy AI)
- ✓Omnichannel: email, phone, chat, social media in one inbox
- ✓India data centre available — PDPB-ready for Indian businesses
Monday.com — Key Specs
Vendor-stated- ✓No-code automations with 200+ pre-built recipes — non-technical teams self-serve
- ✓monday CRM, monday Dev, and monday Service on one platform — reduce tool sprawl
- ✓Column-based data model is flexible enough for project, CRM, and inventory tracking
- ✓SOC2 Type II and ISO 27001 certified — enterprise security without Enterprise pricing
Frequently Asked Questions
Which is lower-priced, Freshdesk or Monday.com?+
Monday.com starts at $9/mo, which is lower than Freshdesk at $15/mo. Verify current pricing on each vendor's website.
Which compliance frameworks do Freshdesk and Monday.com list?+
Both list GDPR, SOC2, ISO27001 in their vendor documentation. Monday.com additionally lists CCPA, HIPAA. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Which has a higher documented API rate limit — Freshdesk or Monday.com?+
Both Freshdesk and Monday.com have the same documented API rate limit of 100 requests per minute. Verify current limits on each vendor's developer documentation.
Which data hosting regions do Freshdesk and Monday.com support?+
Freshdesk lists hosting regions: IN-Mumbai, US-East, EU-West, AU-East. Monday.com lists hosting regions: US-East, EU-West, AP-Southeast. For data residency requirements in India, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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