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Note: Monday.com (Project Management) and Zendesk (Customer Support) are in different software categories. This comparison may be relevant if you are evaluating them for overlapping use cases. For same-category comparisons, browse Project Management tools.
Head-to-Head Specification Audit
Monday.com vs Zendesk
Cross-Functional Business Teams · Global
Specification Matrix
| Metric | Monday.com | Zendesk |
|---|---|---|
| Starting Price | $9/moBetter | $19/mo |
| API Rate Limit | 100 req/min | 200 req/minBetter |
| Target Country | Global | Global |
| Category | Project Management | Customer Support |
| Compliance | GDPR, CCPA, SOC2, ISO27001, HIPAA | GDPR, CCPA, SOC2, HIPAA, ISO27001 |
| Hosting Regions | US-East, EU-West, AP-Southeast | US-East, EU-West, AP-Southeast, AU-East |
| Native Integrations | 7 listedTie | 7 listedTie |
Monday.com — Key Specs
- ✓No-code automations with 200+ pre-built recipes — non-technical teams self-serve
- ✓monday CRM, monday Dev, and monday Service on one platform — reduce tool sprawl
- ✓Column-based data model is flexible enough for project, CRM, and inventory tracking
- ✓SOC2 Type II and ISO 27001 certified — enterprise security without Enterprise pricing
Zendesk — Key Specs
- ✓Omnichannel ticketing: email, chat, voice, WhatsApp, and social in one queue
- ✓AI-powered auto-reply resolves up to 30% of tickets without a human agent
- ✓CSAT scoring and SLA management built into all paid plans
- ✓Marketplace has 1,200+ certified integrations including Salesforce and Shopify
Frequently Asked Questions
What is cheaper, Monday.com or Zendesk?+
Monday.com starts at $9/mo, which is lower than Zendesk at $19/mo.
Which tool is better for compliance — Monday.com or Zendesk?+
Both support GDPR, CCPA, SOC2, ISO27001, HIPAA.
Which has a higher API rate limit — Monday.com or Zendesk?+
Zendesk has a higher documented API rate limit at 200 req/min versus Monday.com at 100 req/min.
Which tool is better suited for Global?+
Monday.com is evaluated for Cross-Functional Business Teams in Global with hosting regions: US-East, EU-West, AP-Southeast. Zendesk has hosting regions: US-East, EU-West, AP-Southeast, AU-East. For data residency in Global, check each vendor's data processing agreements.
Data last verified: 14 July 2026
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