CRM
Pipedrive
Sales-Focused CRM for SMB · Global · Specification audit
Pipedrive is a crm platform built for Sales-Focused CRM for SMB teams operating in Global. With pricing starting at $14/month, it competes in the CRM segment by offering a combination of simplest sales pipeline management — visual drag-and-drop and ai sales assistant: win probability and next action recommendations. The vendor lists GDPR, SOC2 as supported compliance frameworks in its official documentation. Verify current compliance status with the vendor before deployment in regulated environments. Infrastructure is distributed across EU-West, US-East data centres, giving Global operators control over data residency and latency requirements.
VektorIndex Score™
Composite specification quality score. Based on compliance coverage, integration depth, pricing transparency, and vendor verification.
| Dimension | Score | Max |
|---|---|---|
| Compliance coverage | 8 | 20 |
| Integration depth | 20 | 20 |
| Specification richness | 12 | 15 |
| Risk transparency | 9 | 9 |
| Hosting regions documented | 6 | 9 |
| API data available | 7 | 7 |
| Vendor verified listing | 0 | 10 |
| Pricing transparency | 10 | 10 |
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Specification Data
| Metric | Value |
|---|---|
| Starting Price | $14/mo |
| API Rate Limit | 100 req/min |
| Market | Global |
| Target Segment | Sales-Focused CRM for SMB |
| Data Hosting Regions | EU-West, US-East |
| Compliance Frameworks | GDPRSOC2 Per vendor documentation — not independently audited |
| Native Integrations | SlackGoogle WorkspaceZapierMailchimpZoomMicrosoft 365 |
Sourced from vendor documentation. Not independently audited.
Core Operational Advantages
Vendor-statedSimplest sales pipeline management — visual drag-and-drop
AI Sales Assistant: win probability and next action recommendations
GDPR compliant — EU data residency available
Best price/feature ratio in CRM category
Known Risks to Validate
Per documentationGDPR: AI win probability scoring affects sales interactions — Art. 22 documentation needed
POPIA: ZA companies need to verify Pipedrive's SA data transfer mechanism
Limited marketing automation vs HubSpot — requires Zapier integration tax
No HIPAA compliance — healthcare companies cannot use for patient-related sales
Who Is This For?
Pipedrive is best suited for Sales-Focused CRM for SMB in Global that need simplest sales pipeline management — visual drag-and-drop. Teams that require ai sales assistant: win probability and next action recommendations will find the feature set well-aligned with day-to-day operational demands. Validate the documented risks listed above with the vendor before committing budget.
Documented Risks to Review
Pipedrive has 4 documented risks worth validating before deployment
Teams deploying Pipedrive for GDPR-regulated workloads should validate these risk areas with the vendor. Our drop-in middleware may help address some of these — no data leaves your infrastructure.
Bottom Line
Based on this specification audit, Pipedrive delivers 4 documented operational advantages for Sales-Focused CRM for SMB teams, with 4 identified risk areas to validate before deployment. At $14/mo, validate the investment against team size and usage volume before purchase. Native integrations with Slack, Google Workspace, Zapier cover the most common sales-focused crm for smb stack dependencies without requiring custom middleware. The API rate limit of 100 requests per minute is adequate for standard automation workloads but may require negotiation for high-volume programmatic use cases.
Making a bigger decision?
Evaluating Pipedriveas part of a larger stack? Our Technology Optimization Assessment analyses your company's full software and AI spend — what you use, what overlaps, where potential waste is hiding. Best suited for companies spending $5,000+/month on SaaS and AI tools. $497, fixed, findings in 72 hours.
Get a Technology Assessment →Frequently Asked Questions
- How much does Pipedrive cost?
- Pipedrive starts at $14/mo on its entry plan. Pricing scales with seat count and feature tier. Verify current pricing on the vendor's website before procurement.
- Which compliance frameworks does Pipedrive list?
- Pipedrive lists the following compliance frameworks in its vendor documentation: GDPR, SOC2. VektorIndex has not independently audited these claims. Request a current Data Processing Agreement before deployment in regulated environments.
- What is Pipedrive's documented API rate limit?
- Pipedrive documents an API rate limit of 100 requests per minute on its standard tier. Enterprise plans may offer higher limits — contact the vendor's sales team for custom rate agreements. Verify on the vendor's developer documentation before building integrations.
- What platforms does Pipedrive integrate with natively?
- Pipedrive maintains native integrations with: Slack, Google Workspace, Zapier, Mailchimp, Zoom, Microsoft 365. Additional integrations are available via Zapier, Make, or the vendor's public API.
- Where is Pipedrive data hosted?
- Pipedrive lists data infrastructure in the following regions: EU-West, US-East. Teams with strict data residency requirements should confirm the exact region configuration with the vendor prior to deployment.
Data provenance: Specifications sourced from official vendor documentation (pricing pages, DPAs, security whitepapers). Data is not independently audited by VektorIndex. Community-sourced data. Primary source: www.pipedrive.com. Last updated: 14 July 2026. This is the date the record was last edited — not an independent verification. If you are a vendor and this data is outdated, claim this listing to update it.
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