Head-to-Head Specification Audit
Zapier vs Zoho CRM
Operations & No-Code Teams · Global
Specification Matrix
| Metric | Zapier | Zoho CRM |
|---|---|---|
| Starting Price | $19.99/mo | $14/moBetter |
| API Rate Limit | Not confirmed | 100 req/min |
| Target Country | Global | South Africa |
| Category | Workflow Automation | CRM |
| Compliance (vendor-stated) | GDPR, CCPA, SOC2 | GDPR, POPIA, SOC2 |
| Hosting Regions | US, EU | US-East, EU-West, IN-Central |
| Native Integrations | 7 listedBetter | 6 listed |
Zapier — Key Specs
Vendor-stated- ✓7,000+ app integrations — highest integration count in the automation market
- ✓Multi-step Zaps allow complex branching logic without writing code
- ✓Webhooks by Zapier catches any raw HTTP POST for custom integrations
- ✓Tables and Interfaces allow lightweight data storage inside Zapier
Zoho CRM — Key Specs
Vendor-stated- ✓Best value CRM for South African companies — ZAR pricing available
- ✓Zia AI: sales predictions, anomaly detection, next best time to contact
- ✓POPIA-compliant: data residency and DPA options for ZA companies
- ✓Free tier: 3 users, core CRM features
Frequently Asked Questions
Which is lower-priced, Zapier or Zoho CRM?+
Zoho CRM starts at $14/mo, which is lower than Zapier at $19.99/mo. Verify current pricing on each vendor's website.
Which compliance frameworks do Zapier and Zoho CRM list?+
Both list GDPR, SOC2 in their vendor documentation. Zapier additionally lists CCPA. Zoho CRM additionally lists POPIA. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Does Zapier or Zoho CRM list POPIA as a supported compliance framework?+
Zoho CRM lists POPIA (Protection of Personal Information Act) as a supported compliance framework per its vendor documentation. VektorIndex has not independently verified this claim. South African organisations should request the vendor's current Data Processing Agreement and confirm data residency settings before processing personal information. Zapier does not list POPIA as a supported compliance framework in its public documentation. Contact the vendor to confirm their position before processing South African personal information.
Which has a higher documented API rate limit — Zapier or Zoho CRM?+
Available information does not support a direct comparison of API rate limits for these tools. Check each vendor's developer documentation.
Which data hosting regions do Zapier and Zoho CRM support?+
Zapier lists hosting regions: US, EU. Zoho CRM lists hosting regions: US-East, EU-West, IN-Central. For data residency requirements in Global, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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