Head-to-Head Specification Audit
WorkOS vs Zendesk
Enterprise Authentication Platform · Global
Specification Matrix
| Metric | WorkOS | Zendesk |
|---|---|---|
| Starting Price | $0/moBetter | $19/mo |
| API Rate Limit | 200 req/minTie | 200 req/minTie |
| Target Country | Global | Global |
| Category | Auth & Identity | Customer Support |
| Compliance (vendor-stated) | SOC2, GDPR, ISO27001 | CCPA, GDPR, HIPAA, ISO27001, SOC2 |
| Hosting Regions | US-East, EU-West | US-East, EU-West, AP-Southeast, AU-East |
| Native Integrations | 5 listed | 7 listedBetter |
WorkOS — Key Specs
Vendor-stated- ✓Enterprise SSO, Directory Sync, MFA — ship enterprise features in days
- ✓SOC 2 Type II certified, GDPR DPA included
- ✓SCIM provisioning to 100+ identity providers
- ✓Free for first 1M MAU — best deal in enterprise auth
Zendesk — Key Specs
Vendor-stated- ✓Omnichannel ticketing: email, chat, voice, WhatsApp, and social in one queue
- ✓AI-powered auto-reply resolves up to 30% of tickets without a human agent
- ✓CSAT scoring and SLA management built into all paid plans
- ✓Marketplace has 1,200+ certified integrations including Salesforce and Shopify
Frequently Asked Questions
Which is lower-priced, WorkOS or Zendesk?+
WorkOS starts at Free plan available, which is lower than Zendesk at $19/mo. Verify current pricing on each vendor's website.
Which compliance frameworks do WorkOS and Zendesk list?+
Both list SOC2, GDPR, ISO27001 in their vendor documentation. Zendesk additionally lists CCPA, HIPAA. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Which has a higher documented API rate limit — WorkOS or Zendesk?+
Both WorkOS and Zendesk have the same documented API rate limit of 200 requests per minute. Verify current limits on each vendor's developer documentation.
Which data hosting regions do WorkOS and Zendesk support?+
WorkOS lists hosting regions: US-East, EU-West. Zendesk lists hosting regions: US-East, EU-West, AP-Southeast, AU-East. For data residency requirements in Global, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
Is this your tool?
Claim or upgrade your VektorIndex listing
Get a Verified badge, add your own specs, and appear at the top of comparison pages.