Head-to-Head Specification Audit
Veeva Vault vs Zoho CRM
Pharmaceutical & MedTech Companies · Global
Specification Matrix
| Metric | Veeva Vault | Zoho CRM |
|---|---|---|
| Starting Price | Custom pricing | $14/mo |
| API Rate Limit | 60 req/min | 100 req/minBetter |
| Target Country | Global | South Africa |
| Category | Healthcare AI Compliance | CRM |
| Compliance (vendor-stated) | FDA 21 CFR Part 11, FDA SaMD, EU MDR, ICH Q10, GxP, HIPAA | GDPR, POPIA, SOC2 |
| Hosting Regions | US-East, EU-West, AP-Singapore | US-East, EU-West, IN-Central |
| Native Integrations | 5 listed | 6 listedBetter |
Veeva Vault — Key Specs
Vendor-stated- ✓FDA 21 CFR Part 11 compliant document management — de facto pharma standard
- ✓AI audit trail with electronic signatures for regulatory submissions
- ✓Clinical, quality, regulatory, and safety in one validated platform
- ✓Used by 19 of top 20 global pharmaceutical companies
- ✓EU MDR and FDA SaMD change control workflows pre-built
Zoho CRM — Key Specs
Vendor-stated- ✓Best value CRM for South African companies — ZAR pricing available
- ✓Zia AI: sales predictions, anomaly detection, next best time to contact
- ✓POPIA-compliant: data residency and DPA options for ZA companies
- ✓Free tier: 3 users, core CRM features
Frequently Asked Questions
Which is lower-priced, Veeva Vault or Zoho CRM?+
Veeva Vault uses custom pricing. Zoho CRM starts at $14/mo. Contact Veeva Vault directly for a quote.
Which compliance frameworks do Veeva Vault and Zoho CRM list?+
Veeva Vault additionally lists FDA 21 CFR Part 11, FDA SaMD, EU MDR, ICH Q10, GxP, HIPAA. Zoho CRM additionally lists GDPR, POPIA, SOC2. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Does Veeva Vault or Zoho CRM list POPIA as a supported compliance framework?+
Zoho CRM lists POPIA (Protection of Personal Information Act) as a supported compliance framework per its vendor documentation. VektorIndex has not independently verified this claim. South African organisations should request the vendor's current Data Processing Agreement and confirm data residency settings before processing personal information. Veeva Vault does not list POPIA as a supported compliance framework in its public documentation. Contact the vendor to confirm their position before processing South African personal information.
Which has a higher documented API rate limit — Veeva Vault or Zoho CRM?+
Zoho CRM has a higher documented API rate limit at 100 req/min versus Veeva Vault at 60 req/min.
Which data hosting regions do Veeva Vault and Zoho CRM support?+
Veeva Vault lists hosting regions: US-East, EU-West, AP-Singapore. Zoho CRM lists hosting regions: US-East, EU-West, IN-Central. For data residency requirements in Global, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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