Head-to-Head Specification Audit
Shopify vs Zoho CRM
E-Commerce Developers · South Africa
Specification Matrix
| Metric | Shopify | Zoho CRM |
|---|---|---|
| Starting Price | $29/mo | $14/moBetter |
| API Rate Limit | 2 req/min | 100 req/minBetter |
| Target Country | South Africa | South Africa |
| Category | E-Commerce Platform | CRM |
| Compliance (vendor-stated) | GDPR, CCPA, PCI-DSS | GDPR, POPIA, SOC2 |
| Hosting Regions | US, EU, AU | US-East, EU-West, IN-Central |
| Native Integrations | 7 listedBetter | 6 listed |
Shopify — Key Specs
Vendor-stated- ✓Storefront API supports headless commerce with any frontend framework
- ✓Checkout extensibility via UI Extensions — no more checkout.liquid hacks
- ✓Built-in ZAR currency support and PayFast/Peach Payments gateway integration
- ✓Webhooks for 50+ event types with automatic retry on delivery failure
Zoho CRM — Key Specs
Vendor-stated- ✓Best value CRM for South African companies — ZAR pricing available
- ✓Zia AI: sales predictions, anomaly detection, next best time to contact
- ✓POPIA-compliant: data residency and DPA options for ZA companies
- ✓Free tier: 3 users, core CRM features
Frequently Asked Questions
Which is lower-priced, Shopify or Zoho CRM?+
Zoho CRM starts at $14/mo, which is lower than Shopify at $29/mo. Verify current pricing on each vendor's website.
Which compliance frameworks do Shopify and Zoho CRM list?+
Both list GDPR in their vendor documentation. Shopify additionally lists CCPA, PCI-DSS. Zoho CRM additionally lists POPIA, SOC2. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Does Shopify or Zoho CRM list POPIA as a supported compliance framework?+
Zoho CRM lists POPIA (Protection of Personal Information Act) as a supported compliance framework per its vendor documentation. VektorIndex has not independently verified this claim. South African organisations should request the vendor's current Data Processing Agreement and confirm data residency settings before processing personal information. Shopify does not list POPIA as a supported compliance framework in its public documentation. Contact the vendor to confirm their position before processing South African personal information.
Which has a higher documented API rate limit — Shopify or Zoho CRM?+
Zoho CRM has a higher documented API rate limit at 100 req/min versus Shopify at 2 req/min.
Which data hosting regions do Shopify and Zoho CRM support?+
Shopify lists hosting regions: US, EU, AU. Zoho CRM lists hosting regions: US-East, EU-West, IN-Central. For data residency requirements in South Africa, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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