Head-to-Head Specification Audit
Okta vs Zendesk
Enterprise IT & Security Teams · Global
Specification Matrix
| Metric | Okta | Zendesk |
|---|---|---|
| Starting Price | $2/moBetter | $19/mo |
| API Rate Limit | 200 req/minTie | 200 req/minTie |
| Target Country | Global | Global |
| Category | Authentication & Identity | Customer Support |
| Compliance (vendor-stated) | GDPR, SOC2, ISO27001, HIPAA, FedRAMP, CCPA | CCPA, GDPR, HIPAA, ISO27001, SOC2 |
| Hosting Regions | US-East, EU-West, AP-Southeast, AU-East | US-East, US-West, EU-West, AP-Southeast, AU-East |
| Native Integrations | 7 listedBetter | 6 listed |
Okta — Key Specs
Vendor-stated- ✓Universal directory manages identities across all apps from a single control plane
- ✓Lifecycle management automates user provisioning and deprovisioning via SCIM
- ✓Adaptive MFA applies contextual risk scoring to each login without user friction
- ✓Workforce Identity and Customer Identity both on one platform — single contract
Zendesk — Key Specs
Vendor-stated- ✓Industry standard for enterprise customer support — 100,000+ businesses
- ✓AI Agents handle tier-1 support automatically — deflects 40%+ of tickets
- ✓Sunshine Platform allows custom CRM objects and workflows
- ✓Marketplace with 1,500+ apps and integrations
Frequently Asked Questions
Which is lower-priced, Okta or Zendesk?+
Okta starts at $2/mo, which is lower than Zendesk at $19/mo. Verify current pricing on each vendor's website.
Which compliance frameworks do Okta and Zendesk list?+
Both list GDPR, SOC2, ISO27001, HIPAA, CCPA in their vendor documentation. Okta additionally lists FedRAMP. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Which has a higher documented API rate limit — Okta or Zendesk?+
Both Okta and Zendesk have the same documented API rate limit of 200 requests per minute. Verify current limits on each vendor's developer documentation.
Which data hosting regions do Okta and Zendesk support?+
Okta lists hosting regions: US-East, EU-West, AP-Southeast, AU-East. Zendesk lists hosting regions: US-East, US-West, EU-West, AP-Southeast, AU-East. For data residency requirements in Global, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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