Head-to-Head Specification Audit
Freshdesk vs Monday.com
SMBs & Growing Support Teams · India
Specification Matrix
| Metric | Freshdesk | Monday.com |
|---|---|---|
| Starting Price | $15/mo | $9/moBetter |
| API Rate Limit | 100 req/minBetter | 60 req/min |
| Target Country | India | South Africa |
| Category | Customer Support | Project Management |
| Compliance (vendor-stated) | GDPR, SOC2, ISO27001 | GDPR, ISO27001, SOC2, CCPA |
| Hosting Regions | IN-Mumbai, US-East, EU-West, AU-East | US-East, EU-West, AU |
| Native Integrations | 6 listedTie | 6 listedTie |
Freshdesk — Key Specs
Vendor-stated- ✓Built in India by Freshworks — trusted by 60,000+ businesses globally
- ✓AI-powered ticket routing and resolution suggestions (Freddy AI)
- ✓Omnichannel: email, phone, chat, social media in one inbox
- ✓India data centre available — PDPB-ready for Indian businesses
Monday.com — Key Specs
Vendor-stated- ✓Column-level data encryption at rest and in transit
- ✓Flexible workflow automation with 200+ actions per board
- ✓Native integration with SAP and Oracle NetSuite
- ✓ISO 27001 certified data processing
Frequently Asked Questions
Which is lower-priced, Freshdesk or Monday.com?+
Monday.com starts at $9/mo, which is lower than Freshdesk at $15/mo. Verify current pricing on each vendor's website.
Which compliance frameworks do Freshdesk and Monday.com list?+
Both list GDPR, SOC2, ISO27001 in their vendor documentation. Monday.com additionally lists CCPA. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Which has a higher documented API rate limit — Freshdesk or Monday.com?+
Freshdesk has a higher documented API rate limit at 100 req/min versus Monday.com at 60 req/min.
Which data hosting regions do Freshdesk and Monday.com support?+
Freshdesk lists hosting regions: IN-Mumbai, US-East, EU-West, AU-East. Monday.com lists hosting regions: US-East, EU-West, AU. For data residency requirements in India, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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