Head-to-Head Specification Audit
HubSpot CRM vs Zendesk
SaaS & Tech Businesses · Global
Specification Matrix
| Metric | HubSpot CRM | Zendesk |
|---|---|---|
| Starting Price | $45/moBetter | $55/mo |
| API Rate Limit | 100 req/min | 200 req/minBetter |
| Target Country | Global | Global |
| Category | CRM | Customer Support |
| Compliance | GDPR, CCPA, POPIA, SOC2 | GDPR, SOC2, HIPAA, ISO27001, CCPA |
| Hosting Regions | US-East, EU-West, AP-Southeast | US-East, US-West, EU-West, AP-Southeast, AU-East |
| Native Integrations | 8 listedBetter | 6 listed |
HubSpot CRM — Key Specs
- ✓Free CRM includes unlimited contacts, deal pipeline, and email tracking forever
- ✓Marketing Hub, Sales Hub, and Service Hub unite on one data model — no sync lag
- ✓AI content assistant and predictive lead scoring on Professional plan
- ✓Operations Hub syncs bidirectionally with Salesforce, Pipedrive, and 1,000+ tools
Zendesk — Key Specs
- ✓Industry standard for enterprise customer support — 100,000+ businesses
- ✓AI Agents handle tier-1 support automatically — deflects 40%+ of tickets
- ✓Sunshine Platform allows custom CRM objects and workflows
- ✓Marketplace with 1,500+ apps and integrations
Frequently Asked Questions
What is cheaper, HubSpot CRM or Zendesk?+
HubSpot CRM starts at $45/mo, which is lower than Zendesk at $55/mo.
Which tool is better for compliance — HubSpot CRM or Zendesk?+
Both support GDPR, CCPA, SOC2. HubSpot CRM additionally supports POPIA. Zendesk additionally supports HIPAA, ISO27001.
Is HubSpot CRM or Zendesk compliant with South Africa's POPIA?+
HubSpot CRM supports POPIA compliance. Zendesk does not list POPIA as a supported framework.
Which has a higher API rate limit — HubSpot CRM or Zendesk?+
Zendesk has a higher API rate limit at 200 requests per minute. HubSpot CRM: 100 req/min. Zendesk: 200 req/min.
Which tool is better suited for Global?+
HubSpot CRM is evaluated for SaaS & Tech Businesses in Global with hosting regions: US-East, EU-West, AP-Southeast. Zendesk has hosting regions: US-East, US-West, EU-West, AP-Southeast, AU-East. For data residency in Global, check each vendor's data processing agreements.
Data last verified: 10 July 2026
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