Head-to-Head Specification Audit
HireVue vs Zendesk
Enterprise AI Video Interview Platform · United States
Specification Matrix
| Metric | HireVue | Zendesk |
|---|---|---|
| Starting Price | Custom pricing | $19/mo |
| API Rate Limit | 60 req/min | 200 req/minBetter |
| Target Country | United States | Global |
| Category | HR & Recruiting AI | Customer Support |
| Compliance (vendor-stated) | SOC2, GDPR, NYC LL144, EEOC | CCPA, GDPR, HIPAA, ISO27001, SOC2 |
| Hosting Regions | US-East, EU-West | US-East, EU-West, AP-Southeast, AU-East |
| Native Integrations | 6 listed | 7 listedBetter |
HireVue — Key Specs
Vendor-stated- ✓Largest AI video interview dataset — 30M+ completed interviews
- ✓Structured interview framework reduces unstructured bias
- ✓Game-based assessments for early career roles
- ✓SOC 2 Type II certified, GDPR Data Processing Agreement available
Zendesk — Key Specs
Vendor-stated- ✓Omnichannel ticketing: email, chat, voice, WhatsApp, and social in one queue
- ✓AI-powered auto-reply resolves up to 30% of tickets without a human agent
- ✓CSAT scoring and SLA management built into all paid plans
- ✓Marketplace has 1,200+ certified integrations including Salesforce and Shopify
Frequently Asked Questions
Which is lower-priced, HireVue or Zendesk?+
HireVue uses custom pricing. Zendesk starts at $19/mo. Contact HireVue directly for a quote.
Which compliance frameworks do HireVue and Zendesk list?+
Both list SOC2, GDPR in their vendor documentation. HireVue additionally lists NYC LL144, EEOC. Zendesk additionally lists CCPA, HIPAA, ISO27001. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Which has a higher documented API rate limit — HireVue or Zendesk?+
Zendesk has a higher documented API rate limit at 200 req/min versus HireVue at 60 req/min.
Which data hosting regions do HireVue and Zendesk support?+
HireVue lists hosting regions: US-East, EU-West. Zendesk lists hosting regions: US-East, EU-West, AP-Southeast, AU-East. For data residency requirements in United States, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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