Head-to-Head Specification Audit
HireVue vs Zendesk AI
Enterprise AI Video Interview Platform · United States
Specification Matrix
| Metric | HireVue | Zendesk AI |
|---|---|---|
| Starting Price | Custom pricing | $19/mo |
| API Rate Limit | 60 req/min | 200 req/minBetter |
| Target Country | United States | Global |
| Category | HR & Recruiting AI | Customer Service AI |
| Compliance (vendor-stated) | SOC2, GDPR, NYC LL144, EEOC | SOC2, GDPR, HIPAA, ISO27001, CCPA, POPIA |
| Hosting Regions | US-East, EU-West | US-East, EU-West, AP-Southeast |
| Native Integrations | 6 listedTie | 6 listedTie |
HireVue — Key Specs
Vendor-stated- ✓Largest AI video interview dataset — 30M+ completed interviews
- ✓Structured interview framework reduces unstructured bias
- ✓Game-based assessments for early career roles
- ✓SOC 2 Type II certified, GDPR Data Processing Agreement available
Zendesk AI — Key Specs
Vendor-stated- ✓Largest enterprise CX platform — 160,000+ customers
- ✓Zendesk AI: ticket classification, agent assist, automated resolution
- ✓SOC 2, ISO 27001, GDPR, HIPAA compliant
- ✓South Africa: ZA enterprise clients include major banks and telecoms
Frequently Asked Questions
Which is lower-priced, HireVue or Zendesk AI?+
HireVue uses custom pricing. Zendesk AI starts at $19/mo. Contact HireVue directly for a quote.
Which compliance frameworks do HireVue and Zendesk AI list?+
Both list SOC2, GDPR in their vendor documentation. HireVue additionally lists NYC LL144, EEOC. Zendesk AI additionally lists HIPAA, ISO27001, CCPA, POPIA. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Does HireVue or Zendesk AI list POPIA as a supported compliance framework?+
Zendesk AI lists POPIA (Protection of Personal Information Act) as a supported compliance framework per its vendor documentation. VektorIndex has not independently verified this claim. South African organisations should request the vendor's current Data Processing Agreement and confirm data residency settings before processing personal information. HireVue does not list POPIA as a supported compliance framework in its public documentation. Contact the vendor to confirm their position before processing South African personal information.
Which has a higher documented API rate limit — HireVue or Zendesk AI?+
Zendesk AI has a higher documented API rate limit at 200 req/min versus HireVue at 60 req/min.
Which data hosting regions do HireVue and Zendesk AI support?+
HireVue lists hosting regions: US-East, EU-West. Zendesk AI lists hosting regions: US-East, EU-West, AP-Southeast. For data residency requirements in United States, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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