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Head-to-Head Specification Audit
Freshdesk vs Zapier
SMBs & Growing Support Teams · India
Specification Matrix
| Metric | Freshdesk | Zapier |
|---|---|---|
| Starting Price | $15/moBetter | $19.99/mo |
| API Rate Limit | 100 req/min | N/A |
| Target Country | India | Global |
| Category | Customer Support | Workflow Automation |
| Compliance | GDPR, SOC2, ISO27001 | GDPR, CCPA, SOC2 |
| Hosting Regions | IN-Mumbai, US-East, EU-West, AU-East | US, EU |
| Native Integrations | 6 listed | 7 listedBetter |
Freshdesk — Key Specs
- ✓Built in India by Freshworks — trusted by 60,000+ businesses globally
- ✓AI-powered ticket routing and resolution suggestions (Freddy AI)
- ✓Omnichannel: email, phone, chat, social media in one inbox
- ✓India data centre available — PDPB-ready for Indian businesses
Zapier — Key Specs
- ✓7,000+ app integrations — highest integration count in the automation market
- ✓Multi-step Zaps allow complex branching logic without writing code
- ✓Webhooks by Zapier catches any raw HTTP POST for custom integrations
- ✓Tables and Interfaces allow lightweight data storage inside Zapier
Frequently Asked Questions
What is cheaper, Freshdesk or Zapier?+
Freshdesk starts at $15/mo, which is lower than Zapier at $19.99/mo.
Which tool is better for compliance — Freshdesk or Zapier?+
Both support GDPR, SOC2. Freshdesk additionally supports ISO27001. Zapier additionally supports CCPA.
Which tool is better suited for India?+
Freshdesk is evaluated for SMBs & Growing Support Teams in India with hosting regions: IN-Mumbai, US-East, EU-West, AU-East. Zapier has hosting regions: US, EU. For data residency in India, check each vendor's data processing agreements.
Data last verified: 25 June 2026
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