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Head-to-Head Specification Audit
Freshdesk vs Workday HCM
SMBs & Growing Support Teams · India
Specification Matrix
| Metric | Freshdesk | Workday HCM |
|---|---|---|
| Starting Price | $15/moBetter | $150000/mo |
| API Rate Limit | 100 req/min | 120 req/minBetter |
| Target Country | India | Global |
| Category | Customer Support | HR & Recruiting AI |
| Compliance | GDPR, SOC2, ISO27001 | SOC2, GDPR, CCPA, ISO27001, NYC LL144 |
| Hosting Regions | IN-Mumbai, US-East, EU-West, AU-East | US-East, EU-West, AP-Southeast |
| Native Integrations | 6 listedBetter | 6 listed |
Freshdesk — Key Specs
- ✓Built in India by Freshworks — trusted by 60,000+ businesses globally
- ✓AI-powered ticket routing and resolution suggestions (Freddy AI)
- ✓Omnichannel: email, phone, chat, social media in one inbox
- ✓India data centre available — PDPB-ready for Indian businesses
Workday HCM — Key Specs
- ✓Single platform for HR, payroll, finance — eliminates integration hell
- ✓EEOC, SOC2 Type II, ISO 27001, GDPR compliance frameworks built-in
- ✓Machine learning for attrition prediction and workforce planning
- ✓Pre-built connectors to 600+ enterprise systems
Frequently Asked Questions
What is cheaper, Freshdesk or Workday HCM?+
Freshdesk starts at $15/mo, which is lower than Workday HCM at $150000/mo.
Which tool is better for compliance — Freshdesk or Workday HCM?+
Both support GDPR, SOC2, ISO27001. Workday HCM additionally supports CCPA, NYC LL144.
Which has a higher API rate limit — Freshdesk or Workday HCM?+
Workday HCM has a higher API rate limit at 120 requests per minute. Freshdesk: 100 req/min. Workday HCM: 120 req/min.
Which tool is better suited for India?+
Freshdesk is evaluated for SMBs & Growing Support Teams in India with hosting regions: IN-Mumbai, US-East, EU-West, AU-East. Workday HCM has hosting regions: US-East, EU-West, AP-Southeast. For data residency in India, check each vendor's data processing agreements.
Data last verified: 26 June 2026
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