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Head-to-Head Specification Audit
Freshdesk vs Supabase
SMBs & Growing Support Teams · India
Specification Matrix
| Metric | Freshdesk | Supabase |
|---|---|---|
| Starting Price | $15/moBetter | $25/mo |
| API Rate Limit | 100 req/min | 500 req/minBetter |
| Target Country | India | Global |
| Category | Customer Support | Database & Backend |
| Compliance | GDPR, SOC2, ISO27001 | GDPR, SOC2, HIPAA |
| Hosting Regions | IN-Mumbai, US-East, EU-West, AU-East | US-East, EU-West, AP-Southeast |
| Native Integrations | 6 listed | 7 listedBetter |
Freshdesk — Key Specs
- ✓Built in India by Freshworks — trusted by 60,000+ businesses globally
- ✓AI-powered ticket routing and resolution suggestions (Freddy AI)
- ✓Omnichannel: email, phone, chat, social media in one inbox
- ✓India data centre available — PDPB-ready for Indian businesses
Supabase — Key Specs
- ✓Full PostgreSQL — no proprietary query language lock-in
- ✓Built-in Auth, Realtime, and Storage in a single project dashboard
- ✓Row Level Security (RLS) policies enforce data access at the database layer
- ✓REST and GraphQL APIs auto-generated from your schema — zero boilerplate
Frequently Asked Questions
What is cheaper, Freshdesk or Supabase?+
Freshdesk starts at $15/mo, which is lower than Supabase at $25/mo.
Which tool is better for compliance — Freshdesk or Supabase?+
Both support GDPR, SOC2. Freshdesk additionally supports ISO27001. Supabase additionally supports HIPAA.
Which has a higher API rate limit — Freshdesk or Supabase?+
Supabase has a higher API rate limit at 500 requests per minute. Freshdesk: 100 req/min. Supabase: 500 req/min.
Which tool is better suited for India?+
Freshdesk is evaluated for SMBs & Growing Support Teams in India with hosting regions: IN-Mumbai, US-East, EU-West, AU-East. Supabase has hosting regions: US-East, EU-West, AP-Southeast. For data residency in India, check each vendor's data processing agreements.
Data last verified: 25 June 2026
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