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Head-to-Head Specification Audit
Freshdesk vs Linear
SMBs & Growing Support Teams · India
Specification Matrix
| Metric | Freshdesk | Linear |
|---|---|---|
| Starting Price | $15/mo | $8/moBetter |
| API Rate Limit | 100 req/min | 600 req/minBetter |
| Target Country | India | Global |
| Category | Customer Support | Project Management |
| Compliance | GDPR, SOC2, ISO27001 | SOC2, GDPR |
| Hosting Regions | IN-Mumbai, US-East, EU-West, AU-East | US, EU |
| Native Integrations | 6 listedBetter | 6 listed |
Freshdesk — Key Specs
- ✓Built in India by Freshworks — trusted by 60,000+ businesses globally
- ✓AI-powered ticket routing and resolution suggestions (Freddy AI)
- ✓Omnichannel: email, phone, chat, social media in one inbox
- ✓India data centre available — PDPB-ready for Indian businesses
Linear — Key Specs
- ✓Fastest issue tracker (keyboard-first)
- ✓Built for engineering teams
- ✓GitHub sync
- ✓Cycles = Sprints with zero friction
- ✓Used by best SA tech startups
Frequently Asked Questions
What is cheaper, Freshdesk or Linear?+
Linear starts at $8/mo, which is lower than Freshdesk at $15/mo.
Which tool is better for compliance — Freshdesk or Linear?+
Both support GDPR, SOC2. Freshdesk additionally supports ISO27001.
Which has a higher API rate limit — Freshdesk or Linear?+
Linear has a higher API rate limit at 600 requests per minute. Freshdesk: 100 req/min. Linear: 600 req/min.
Which tool is better suited for India?+
Freshdesk is evaluated for SMBs & Growing Support Teams in India with hosting regions: IN-Mumbai, US-East, EU-West, AU-East. Linear has hosting regions: US, EU. For data residency in India, check each vendor's data processing agreements.
Data last verified: 25 June 2026
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