Head-to-Head Specification Audit
Freshdesk vs Greenhouse
SMBs & Growing Support Teams · India
Specification Matrix
| Metric | Freshdesk | Greenhouse |
|---|---|---|
| Starting Price | $15/mo | Custom pricing |
| API Rate Limit | 100 req/minTie | 100 req/minTie |
| Target Country | India | Global |
| Category | Customer Support | HR & Recruiting AI |
| Compliance (vendor-stated) | GDPR, SOC2, ISO27001 | SOC2, GDPR, CCPA, NYC LL144 |
| Hosting Regions | IN-Mumbai, US-East, EU-West, AU-East | US-East, EU-West |
| Native Integrations | 6 listedTie | 6 listedTie |
Freshdesk — Key Specs
Vendor-stated- ✓Built in India by Freshworks — trusted by 60,000+ businesses globally
- ✓AI-powered ticket routing and resolution suggestions (Freddy AI)
- ✓Omnichannel: email, phone, chat, social media in one inbox
- ✓India data centre available — PDPB-ready for Indian businesses
Greenhouse — Key Specs
Vendor-stated- ✓Best-in-class structured hiring methodology
- ✓Scorecard system reduces hiring manager subjectivity
- ✓SOC 2 Type II, GDPR, CCPA compliant
- ✓Integrates with 300+ HR tools
Frequently Asked Questions
Which is lower-priced, Freshdesk or Greenhouse?+
Greenhouse uses custom pricing. Freshdesk starts at $15/mo. Contact Greenhouse directly for a quote.
Which compliance frameworks do Freshdesk and Greenhouse list?+
Both list GDPR, SOC2 in their vendor documentation. Freshdesk additionally lists ISO27001. Greenhouse additionally lists CCPA, NYC LL144. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Which has a higher documented API rate limit — Freshdesk or Greenhouse?+
Both Freshdesk and Greenhouse have the same documented API rate limit of 100 requests per minute. Verify current limits on each vendor's developer documentation.
Which data hosting regions do Freshdesk and Greenhouse support?+
Freshdesk lists hosting regions: IN-Mumbai, US-East, EU-West, AU-East. Greenhouse lists hosting regions: US-East, EU-West. For data residency requirements in India, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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