Head-to-Head Specification Audit
Doximity vs Zendesk
Physician Professional Network & Telemedicine · United States
Healthcare Software
Doximity
Physician Professional Network & Telemedicine · United States
Visit Doximity →Specification Matrix
| Metric | Doximity | Zendesk |
|---|---|---|
| Starting Price | $0/moBetter | $19/mo |
| API Rate Limit | 120 req/min | 200 req/minBetter |
| Target Country | United States | Global |
| Category | Healthcare Software | Customer Support |
| Compliance (vendor-stated) | HIPAA, SOC2 | CCPA, GDPR, HIPAA, ISO27001, SOC2 |
| Hosting Regions | US-East, US-West | US-East, EU-West, AP-Southeast, AU-East |
| Native Integrations | 5 listed | 7 listedBetter |
Doximity — Key Specs
Vendor-stated- ✓Largest physician network in US (80%+ of US physicians)
- ✓HIPAA-compliant telemedicine and secure messaging free for physicians
- ✓AI Drafts feature — generates patient messages from bullet points
- ✓Epic/Cerner integration for scheduling
Zendesk — Key Specs
Vendor-stated- ✓Omnichannel ticketing: email, chat, voice, WhatsApp, and social in one queue
- ✓AI-powered auto-reply resolves up to 30% of tickets without a human agent
- ✓CSAT scoring and SLA management built into all paid plans
- ✓Marketplace has 1,200+ certified integrations including Salesforce and Shopify
Frequently Asked Questions
Which is lower-priced, Doximity or Zendesk?+
Doximity starts at Free plan available, which is lower than Zendesk at $19/mo. Verify current pricing on each vendor's website.
Which compliance frameworks do Doximity and Zendesk list?+
Both list HIPAA, SOC2 in their vendor documentation. Zendesk additionally lists CCPA, GDPR, ISO27001. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Which has a higher documented API rate limit — Doximity or Zendesk?+
Zendesk has a higher documented API rate limit at 200 req/min versus Doximity at 120 req/min.
Which data hosting regions do Doximity and Zendesk support?+
Doximity lists hosting regions: US-East, US-West. Zendesk lists hosting regions: US-East, EU-West, AP-Southeast, AU-East. For data residency requirements in United States, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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