Head-to-Head Specification Audit
Adyen vs Zoho CRM
Enterprise Payment Processing · Global
Specification Matrix
| Metric | Adyen | Zoho CRM |
|---|---|---|
| Starting Price | $0/moBetter | $14/mo |
| API Rate Limit | 500 req/minBetter | 100 req/min |
| Target Country | Global | South Africa |
| Category | Payments Platform | CRM |
| Compliance (vendor-stated) | PCI-DSS, SOC2, GDPR, PSD2, ISO27001 | GDPR, POPIA, SOC2 |
| Hosting Regions | EU-West, US-East, AP-Southeast, EU-Central | US-East, EU-West, IN-Central |
| Native Integrations | 6 listedTie | 6 listedTie |
Adyen — Key Specs
Vendor-stated- ✓Single acquiring platform for 200+ payment methods globally
- ✓Issuing: virtual/physical cards for expense management
- ✓PSD2 SCA built-in with AI-powered SCA exemption engine
- ✓EU data residency, GDPR DPA, PCI DSS Level 1
Zoho CRM — Key Specs
Vendor-stated- ✓Best value CRM for South African companies — ZAR pricing available
- ✓Zia AI: sales predictions, anomaly detection, next best time to contact
- ✓POPIA-compliant: data residency and DPA options for ZA companies
- ✓Free tier: 3 users, core CRM features
Frequently Asked Questions
Which is lower-priced, Adyen or Zoho CRM?+
Adyen starts at Free plan available, which is lower than Zoho CRM at $14/mo. Verify current pricing on each vendor's website.
Which compliance frameworks do Adyen and Zoho CRM list?+
Both list SOC2, GDPR in their vendor documentation. Adyen additionally lists PCI-DSS, PSD2, ISO27001. Zoho CRM additionally lists POPIA. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Does Adyen or Zoho CRM list POPIA as a supported compliance framework?+
Zoho CRM lists POPIA (Protection of Personal Information Act) as a supported compliance framework per its vendor documentation. VektorIndex has not independently verified this claim. South African organisations should request the vendor's current Data Processing Agreement and confirm data residency settings before processing personal information. Adyen does not list POPIA as a supported compliance framework in its public documentation. Contact the vendor to confirm their position before processing South African personal information.
Which has a higher documented API rate limit — Adyen or Zoho CRM?+
Adyen has a higher documented API rate limit at 500 req/min versus Zoho CRM at 100 req/min.
Which data hosting regions do Adyen and Zoho CRM support?+
Adyen lists hosting regions: EU-West, US-East, AP-Southeast, EU-Central. Zoho CRM lists hosting regions: US-East, EU-West, IN-Central. For data residency requirements in Global, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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